Business Systems Analyst - CS Technology

Austin, Texas Requisition Number R0034512

Looking for a global commerce leader where you can shape how the world buys, sells, and gives? Where you’ll be supported in challenging convention, taking risks, and innovating? Where you’ll be part of a work culture that’s been genuinely committed to diversity and inclusion since its founding more than 20 years ago? Where you can just be yourself, do your best work, and have a meaningful impact for people across the globe? We are looking for people with drive, ideas, and a passion for helping small businesses succeed to help shape the future of eBay—does this sound like you? If so, we’d love to talk to you!

As a member of eBay’s Customer Service Technology (CSTech) team, the Business Systems Analyst (BSA) will help define the strategy, priorities and roadmap of support systems functionality for Global Customer Services and eBay Marketplaces related projects. You will work closely with GCX (Global Customer Experience) partners, eBay site product teams, CSTech teams, e.g., Product Development, Product Management, Quality Engineering, Knowledge Management, and Release Management), Training, and Consultants throughout the lifecycle of projects and large scale systems implementations. This role reports into the Sr. Manager, Payments & Marketplaces, CSTech.

You have proven expertise in:

  • Facilitation of requirement elicitation and solution design meetings to understand and collect product, business and technical needs.
  • Summarizing and presenting complex issues to a variety of audiences: technical, non-technical and executive personnel.
  • Flexibility and adaptability to fit the needs of the project, making progress despite ambiguity.
  • Understanding existing processes, but able define where new, different or abridged processes should be used.
  • Prioritizing and re-prioritizing projects, features, as events warrant.
  • Crafting multi-functional relationships.
  • Representing product needs and roadmaps while maintaining relationships with potential vendors
  • Good background in business systems analysis and product management throughout the product development life cycle


  • Ability to communicate verbally and in writing clearly and succinctly, complex design and technical issues, as well as business and product requirements.
  • Ability to understand and challenge technical proposals.
  • Ability to develop use cases and map out customer journeys.
  • Strong presentation and documentation skills.
  • Proven project management background with a focus on the product development lifecycle.
  • Experience with payment processing, authorization and settlement
  • Experience in one or more of the following areas is highly desirable: Retail, Payment Services, Account Management, Business Development, Work Force Management, Customer Service, Contact management (cases, routing, workflow).

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here:

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eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at  We will make every effort to respond to your request for disability assistance as soon as possible.

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