Business Systems Analyst

San Jose, California Requisition Number R0014927 Subsidiary eBay

Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay – a company you can be proud to be a part of.

Job Description

The BSA candidate should have demonstrated experience:

  • Ability to summarize and present complex issues to a variety of audiences: technical, non-technical and executive personnel
  • Flexibility and adaptability to fit the needs of the project, making progress despite ambiguity
  • Ability to work within existing processes, but able to understand and define where new, different or abridged processes should be used
  • Ability to prioritize and re-prioritize as events warrant
  • Ability to work across group boundaries and forge cross-functional relationships
  • Ability to work with large vendors to represent product needs and roadmaps on behalf of eBay.


  • Siebel CRM (7.8 or more recent)
    • Specific experience with Assignment Manager, Workflow design, EAI design for SR creation, eFax, OBI, Service, Sales, Marketing, & PRM.
  • Experience with Siebel call center implementations across multiple geographies.

Strong background in business systems analysis and product management throughout the product development life cycle:

  • Ability to communicate verbally and in writing clearly and succinctly, complex design and technical issues, as well as business and product requirements
  • Ability to understand and challenge technical proposals
  • Ability to develop use cases
  • Strong presentation and documentation skills, proficient in PowerPoint, Visio, Word and Excel
  • Strong project management background with a focus on the product development lifecycle
  • Subject matter expertise in one or more of the following areas is highly desirable: Account Management, Business Development, Work Force Management, Customer Service, Contact management (cases, routing, workflow)

Experience with:

  • At least 2+ year experience in a similar, ideally BSA, role
  • Functional requirements documentation
  • Product Design Documentation
  • Cost/Benefit analysis
  • Large system implementations
  • Vendor package software, configuration, scope management
  • Custom-designed software solutions
  • Complex system interfaces 

eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. Founded in 1995 in San Jose, Calif., eBay is one of the world’s largest and most vibrant marketplaces for discovering great value and unique selection.


 is a Subsidiary of eBay.

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eBay Inc. is an equal opportunity employer, dedicated to workforce diversity. All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability or long term unemployment circumstances. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.

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  • IT and Technical Operations, San Jose, California, United StatesRemove