Billing system administrator

Amsterdam, North Holland Requisition Number R0022067 Subsidiary eBay Classifieds Group

Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay – a company you can be proud to be a part of.

Responsibilities

  • Provide end-end TRACT platform customer support to the central process & compliance team, regional stakeholders & end users
  • Analyse, interpret and document business requirements & end-user feedback; apply further analysis in line with product catalog & process strategy, implement, test and deliver both declarative & technical solutions
  • Take ownership of regression and functional testing, devise and document test schedules, create test cases, establish protocols and appropriate testing environments for each deployment
  • Manage relationships and coordinate projects between onshore & offshore teams to ensure successful on-time delivery - track and communicate release schedules
  • Design and implement training materials and knowledge base resources for users of all levels
  • Travel will be required to support implementation, training and support of the platform

Preferred Qualifications

  • Bachelor’s degree in business or technology field or equivalent
  • 2+ years hands-on experience in a SaaS / application configuration billing platform and support in a delivery focused project methodology
  • 1+ years MySQL experience to perform queries to test, validate and support financial data
  • Experience working with onshore & offshore development teams – co-ordinate cross functional teams and work towards task completion
  • Advanced knowledge of software development lifecycle incl. tools such as JIRA, Git etc. beneficial
  • Close attention to detail & the ability to self-direct
  • Excellent communication and analytical skills
  • Salesforce.com experience highly-beneficial

Job Requirements

  • Capable of demonstrating a very sharp learning curve to become productive, enthusiastic and dependable quickly
  • Knowledge of the organisational structure and culture to help build relationships with key stakeholders, user groups on a local and global scale
  • Excellent decision making, communication, motivational and presentation skills, ability to collaborate with leadership team
  • Be able to multitask, commit to meeting targets with competing priorities and deadlines across multiple key stakeholders
  • Excellent problem solving skills, able to research and understand an undocumented set up, find solutions to abstract problems and application testing of developed functionality
  • Detail & results oriented, takes the initiative and makes things happen in a fast paced go-live environment
  • Experience working throughout SDLC including both Agile and Waterfall solution delivery methods

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eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see:

EEO is the Law Poster

EEO is the Law Poster Supplement

R0022067

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