Collections Operations Specialist

Austin, Texas Requisition Number R0028968 Subsidiary eBay

The Global Collections Operations Team is responsible for the flawless execution of all daily production items, managing purchase orders/invoices and conducting quality assurance reviews for eBay Marketplaces Global Collections Unit. The successful candidate will find him/herself operating in a fast-paced and team-oriented environment. This position will be a member of our Global Collections Operations Team and reports to a Manager in Marketplace Finance Global Collections.

The ideal candidate must work well in a fast paced environment, learn quickly and possess collections experience. The candidate must demonstrate the ability to follow existing procedures as trained, yet also have the ability to breakdown processes, look for improvement opportunities and have a vision for future needs. The candidate should possess excellent written/verbal communication skills, be well organized, detailed-oriented and an effective business planner as well as the below responsibilities:

  • Ensure flawless execution of all day to day scheduled operational support items (including but not limited to):
  • Reconciliation, processing and distribution of all global vendor files
  • Process collections restrictions batch files
  • Generate outbound collection communications
  • Process and report on all vendor payments/rejects daily
  • Ensure all operation support items are completed within service levels
  • Ensure all reconciliations of operation support items are completed
  • Must be flexible with schedule as delivery of operation support items determine business need
  • Conduct vendor on-boarding training's for all operations support exchanges/file requirements and needs
  • Complete quality assurance reviews on collections related processes, document findings and present to management
  • Manage purchase order process (including approval, funding and monitoring)
  • Reconcile and approve all monthly global vendor invoices
  • Monitor Inventory and controls to ensure accounts step through entire collections process
  • Liaison between OCA Manager and internal business partners as it relates to resolving agency inquiries
  • Maintain established procedure manual and update as needed
  • Provide back-up support to other Operation Support team members/responsibilities as needed
  • Provide ongoing support for adjacency collections processes and procedures
  • Ensure adherence to our Policy and Procedures globally
  • Identify opportunities to leverage product enhancements to increase production, strengthen operational controls to ensure flawless execution of our collections treatment

Basic Qualifications:

  • Experience working with remote groups is important
  • Must be skilled in all MS Office Tools (Excel, Word, PPT)

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eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at  We will make every effort to respond to your request for disability assistance as soon as possible.

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