eBay Call Center Agent

Austin, Texas Requisition Number R0031101

Looking for a global commerce leader where you can shape how the world buys, sells, and gives? Where you’ll be supported in challenging convention, taking risks, and innovating? Where you’ll be part of a work culture that’s been genuinely committed to diversity and inclusion since its founding more than 20 years ago? Where you can just be yourself, do your best work, and have a meaningful impact for people across the globe? We are looking for people with drive, ideas, and a passion for helping small businesses succeed to help shape the future of eBay—does this sound like you? If so, we’d love to talk to you!

About the team:

At the core of everything we do, we ensure that eBay’s customers are front-and-center in all our strategic decisions and that we execute our plans with our customers as our most important priority. The team is comprised of Global Customer Service (GCX), Global Trust, and Global Security and Resiliency organizations, and our Workplace Resources (WPR) function – responsible for eBay’s facilities around the world.

*This role is located in Austin, TX*

The Role:

  • Supports eBay buyers and sellers on matters regarding business strategy, disputes, claims, and eBay buyer and seller services.
  • Provides engaging and compassionate customer service in a dynamic call center environment.
  • Effectively utilizes written and verbal communication to serve the needs of eBay customers
  • Establishes and maintains customer trust through maintaining customer-focus through all aspects of work.
  • Implements conflict management skills to de-escalate calls while delivering difficult messages to customers in a way that builds a positive customer experience.
  • Makes independent and courageous decisions keeping customer and company needs in mind.
  • Engages in weekly development sessions with Team Leaders and Coaches
  • Maintains high-performance metrics including quality, adherence, and customer satisfaction.

You Are:

  • A stellar communicator with the ability to speak effectively to customers from a variety of diverse backgrounds.
  • Customer-centric, allowing you to maintain a high level of customer focus in a variety of different and complicated situations.
  • Resilient. You can navigate uncertain situations and high volumes of customer inquiry with ease.
  • Empathetic to the needs of customers.
  • Comfortable in a dynamic, fast-paced working environment.
  • An exceptional teammate, you thrive on helping coworkers when needed.

You Have:

  • At least 2 years delivering high-quality customer service.
  • A real passion for member concerns and problem-solving.
  • Conflict management and creative thinking skills.
  • The ability to meet strict attendance guidelines and thrive in a scheduled environment.
  • Interest in skill-development and career growth.
  • A calm and confident demeanor in uncertain circumstances.
  • The ability to be resilient and bounce back after difficult conversations.

Our Benefits:

  • Health, Vision and Dental Coverage
  • 16+ Days of Paid Time Off
  • eBay Sabbatical- Every 5 years, receive 4 weeks off at 100% pay to refresh and recharge.
  • Highly competitive starting pay with differentials for swing and weekend shifts
  • Teammates receive quarterly performance bonuses and yearly performance raises.
  • Competitive Pay $16.50/hour!
  • And Many More

What is Next?

Thanks for taking the first step in starting your career with eBay, we look forward to reviewing your application. We have many steps in our process. If you are selected to move forward, you will be contacted by our recruitment team

Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

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View our privacy policy

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eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible.

We love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about our Diversity & Inclusion click here: https://www.ebayinc.com/our-company/diversity-inclusion/.

Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies

View our privacy policy

View our accessibility info

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see:

EEO is the Law Poster

EEO is the Law Poster Supplement

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