Marketing Manager - Financial Services

Location:

Austin, Texas, United States
Salt Lake City, Utah, United States
Requisition Number:
R0054909

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.

NA Marketing Manager to manage the flawless execution of financial services campaigns across multiple channels. This role serves as the day-to-day contact for the revenue business unit to complete marketing strategy for eBay's co-branded credit card, buyer installment financing (PayPal Credit) and seller financing (Seller Capital). This person will infuse marketing principles to drive meaningful outcomes, work cross-functionally to drive support in plans, and identify continuous areas of improvement for customer experience, business results, and operational excellence.

Responsibilities:

  • Support revenue business unit needs to bring financial services or warranty initiatives to life through marketing campaigns
  • Drive the end-to-end execution of marketing campaigns, including defining customer targeting and channel details, write creative briefs and guide asset development, complete ops processes to traffic and QA campaigns
  • Partner with planners and channel owners to ensure needed resources and schedules are lined up, and proper protocols are maintained while working with banks and other partners that have strict guidelines
  • Collect information on results, make data driven decisions for continuous improvement and identification of new opportunities or efficiencies
  • Ensure optimal customer experience through customer feedback, oversight on end-to-end QA process and continuous monitoring
  • Develop cross-functional partnerships and have a sense of curiosity to identify new opportunities and drive continuous innovation
  • Cross-engage for other areas of the business to serve as back-up for vacation, attrition, and secondary QA as needed

Requirements:

  • College degree required, MBA a plus
  • 5+ years of experience in go-to-market planning, email channel marketing, onsite channel marketing, online retail marketing or related
  • Prefer 3+ years of experience in Marketing for Financial Services products (credit card, purchase installment financing or seller financing)
  • Shown success in a fast-paced, matrixed work environment, as well as the ability to thrive in a dynamic, constantly evolving, and highly competitive industry
  • Performance focused individual with experience working from concept to completion, dealing with ambiguity and working toward clarity, while having a strong sense of accountability in achieving needed outcomes
  • Customer-centric and execution approach, leading performance against established critical metrics while ensuring great customer experiences and high quality in deliverables
  • Demonstrated project management experience; strong organizational skills, attention to detail, and ability to plan and prioritize
  • Ability to build relationships, collaborate and influence across all levels, functions, geographies - internal and external
  • Effective communication skills in large & small settings, and comfortable working with Excel and Google Docs (primarily Slides and Sheets)

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible. Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes Colorado, Hawaii and New Mexico.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies

View our privacy policy and accessibility info

Marketing Manager - Financial Services

Austin, Texas, United States
Salt Lake City, Utah, United States
Requisition Number R0054909

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.

NA Marketing Manager to manage the flawless execution of financial services campaigns across multiple channels. This role serves as the day-to-day contact for the revenue business unit to complete marketing strategy for eBay's co-branded credit card, buyer installment financing (PayPal Credit) and seller financing (Seller Capital). This person will infuse marketing principles to drive meaningful outcomes, work cross-functionally to drive support in plans, and identify continuous areas of improvement for customer experience, business results, and operational excellence.

Responsibilities:

  • Support revenue business unit needs to bring financial services or warranty initiatives to life through marketing campaigns
  • Drive the end-to-end execution of marketing campaigns, including defining customer targeting and channel details, write creative briefs and guide asset development, complete ops processes to traffic and QA campaigns
  • Partner with planners and channel owners to ensure needed resources and schedules are lined up, and proper protocols are maintained while working with banks and other partners that have strict guidelines
  • Collect information on results, make data driven decisions for continuous improvement and identification of new opportunities or efficiencies
  • Ensure optimal customer experience through customer feedback, oversight on end-to-end QA process and continuous monitoring
  • Develop cross-functional partnerships and have a sense of curiosity to identify new opportunities and drive continuous innovation
  • Cross-engage for other areas of the business to serve as back-up for vacation, attrition, and secondary QA as needed

Requirements:

  • College degree required, MBA a plus
  • 5+ years of experience in go-to-market planning, email channel marketing, onsite channel marketing, online retail marketing or related
  • Prefer 3+ years of experience in Marketing for Financial Services products (credit card, purchase installment financing or seller financing)
  • Shown success in a fast-paced, matrixed work environment, as well as the ability to thrive in a dynamic, constantly evolving, and highly competitive industry
  • Performance focused individual with experience working from concept to completion, dealing with ambiguity and working toward clarity, while having a strong sense of accountability in achieving needed outcomes
  • Customer-centric and execution approach, leading performance against established critical metrics while ensuring great customer experiences and high quality in deliverables
  • Demonstrated project management experience; strong organizational skills, attention to detail, and ability to plan and prioritize
  • Ability to build relationships, collaborate and influence across all levels, functions, geographies - internal and external
  • Effective communication skills in large & small settings, and comfortable working with Excel and Google Docs (primarily Slides and Sheets)

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible. Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes Colorado, Hawaii and New Mexico.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies

View our privacy policy and accessibility info