Operational Excellence Consultant

Location:

Austin, Texas
Requisition Number:
R0043706

eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes. eBay Marketplaces operates in 190 markets around the world.

Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay – a company you can be proud to be a part of!

This newly created Operational Excellence Consultant position is based in Austin and will be a member of the newly created Operational Excellence team within Global Payment Operations.

eBay’s Managed Payments initiative is rapidly transforming Billing, Payment, Reconciliation, and Compliance operations. This individual will partner closely with our various operation teams to implement quantifiable projects and ideas that drive operational excellence. The expected result of any given project is an increase in productivity, availability, automation or any other relevant critical metrics. This person must have the curiosity and skill to ‘hunt’ for opportunities, quantify the impact and develop, track, and implement projects.

A successful candidate is expected to have strong process improvement and project management skills; as process mapping, process time studies, and other Lean methods are required. Experience in operations, ideally payments, financial services, eCommerce or compliance, is essential for hitting the ground running. It is also expected that this person will be proactive, collaborative with partners, possess strong communication skills and have a tenacious curiosity for improving the way things are done. In short: understand processes as they are today, deconstruct and redesign so it can be optimized, make the complex simple, use numbers and facts, and lead a project team.

Job Responsibilities

  • Partner closely with all operation teams to identify, scope, prioritize and deliver Operational Excellence projects.
  • Execute projects that achieve quantifiable outcomes, resulting in improved productivity, availability, or automation.
  • Data and hypothesis driven analysis to identify incremental process improvements to existing workflows.
  • Infuse Lean Six Sigma, and other best practices and methodologies, into project execution.
  • Develop and maintain a project dashboard, capturing RAG status, issues, breakthroughs, etc. as well as proactively track and measure project performance using appropriate systems, tools and techniques.
  • Ensure that all optimization projects are delivered on-time, within scope and within budget.
  • Process mapping and process flow time studies.
  • Effectively align with, and collaborate with, partners across a global matrixed organization.
  • Be curious. Be inquisitive. Be ready to unlock hidden value.

Basic Requirements:

  • ~5-7 years of process design, process reengineering and project management experience with trackable success records.
  • Lean Six Sigma Certification; Green required, Black Belt preferred.
  • Demonstrated success leading complex implementations; with outstanding planning and organizational skills.
  • Experience in Payments, Financial Services, or eCommerce required.
  • Strong communication skills.
  • Strong analytical skills.
  • Detail oriented.
  • Organizational knowledge and proven ability to work effectively in a cross-functional environment is highly preferred.
  • Strong interpersonal skills and superior judgment.
  • Consulting experience preferred.
  • Industrial Engineer preferred.

Benefits:

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies

View our privacy policy and accessibility info

Operational Excellence Consultant

Austin, Texas Requisition Number R0043706 Subsidiary eBay

eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes. eBay Marketplaces operates in 190 markets around the world.

Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay – a company you can be proud to be a part of!

This newly created Operational Excellence Consultant position is based in Austin and will be a member of the newly created Operational Excellence team within Global Payment Operations.

eBay’s Managed Payments initiative is rapidly transforming Billing, Payment, Reconciliation, and Compliance operations. This individual will partner closely with our various operation teams to implement quantifiable projects and ideas that drive operational excellence. The expected result of any given project is an increase in productivity, availability, automation or any other relevant critical metrics. This person must have the curiosity and skill to ‘hunt’ for opportunities, quantify the impact and develop, track, and implement projects.

A successful candidate is expected to have strong process improvement and project management skills; as process mapping, process time studies, and other Lean methods are required. Experience in operations, ideally payments, financial services, eCommerce or compliance, is essential for hitting the ground running. It is also expected that this person will be proactive, collaborative with partners, possess strong communication skills and have a tenacious curiosity for improving the way things are done. In short: understand processes as they are today, deconstruct and redesign so it can be optimized, make the complex simple, use numbers and facts, and lead a project team.

Job Responsibilities

  • Partner closely with all operation teams to identify, scope, prioritize and deliver Operational Excellence projects.
  • Execute projects that achieve quantifiable outcomes, resulting in improved productivity, availability, or automation.
  • Data and hypothesis driven analysis to identify incremental process improvements to existing workflows.
  • Infuse Lean Six Sigma, and other best practices and methodologies, into project execution.
  • Develop and maintain a project dashboard, capturing RAG status, issues, breakthroughs, etc. as well as proactively track and measure project performance using appropriate systems, tools and techniques.
  • Ensure that all optimization projects are delivered on-time, within scope and within budget.
  • Process mapping and process flow time studies.
  • Effectively align with, and collaborate with, partners across a global matrixed organization.
  • Be curious. Be inquisitive. Be ready to unlock hidden value.

Basic Requirements:

  • ~5-7 years of process design, process reengineering and project management experience with trackable success records.
  • Lean Six Sigma Certification; Green required, Black Belt preferred.
  • Demonstrated success leading complex implementations; with outstanding planning and organizational skills.
  • Experience in Payments, Financial Services, or eCommerce required.
  • Strong communication skills.
  • Strong analytical skills.
  • Detail oriented.
  • Organizational knowledge and proven ability to work effectively in a cross-functional environment is highly preferred.
  • Strong interpersonal skills and superior judgment.
  • Consulting experience preferred.
  • Industrial Engineer preferred.

Benefits:

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies

View our privacy policy and accessibility info