Senior UX Researcher (f/m)

Berlin, Germany Requisition Number R0026098 Subsidiary eBay Classifieds Group

The eBay Classifieds Group (eCG) is an innovative global leader in online classifieds. Our sites help people find whatever they are looking for in their local communities. Every connection made or item found makes a difference by creating a world where people share more and waste less. We have ten brands that span the globe offering online classifieds in more than 1,000 cities. In Germany, we have two of our leading brands:

mobile.de is the most popular market for buying and selling vehicles in Germany.

eBay Kleinanzeigen is the most visited general classifieds proposition in Germany, with around 50% reach within the German internet population.

The newly founded eBay Classifieds Motors team operates worldwide from our offices in Amsterdam and Berlin. As part of the product development team in either Berlin Friedrichshain or Dreilinden near Potsdam (your choice!), you will have the opportunity to work on cutting-edge technology and have impact across all our markets by providing innovative capabilities for all of our apps and sites.

This is an exciting opportunity to work on a new, innovative product and we are looking for you as a Senior UX Researcher (f/m).

As a User Experience Researcher you will work collaboratively with our design, product and

engineering teams. You will design and execute primary research to understand our customers’

needs and pain points on the global MoVe platform.

Your Tasks and Responsibilities:

  • Conduct multi-screen research to inform the definition and development of our products. Research spans from generative research to design, launch and measurement of product performance

  • Design, plan and conduct user research, employing methods such as: remote usability, field studies, competitive evaluations, usability studies, RITE studies, surveys, diary studies, and other relevant approaches

  • Provide insight and vision to the team based on understanding user needs and behaviors

  • Lead stakeholders in translation of research findings into actionable results, activating design thinking and concept making through facilitation.

  • Build strong relationships with Designers, Product Managers, Marketing, Analytics and Engineers locally AND with Product/UX teams in other geographies to deliver impact on our global products

  • Synthesize research findings from other data sources (including market research, site analytics and secondary research) into meaningful recommendations and actionable results


Your profile:

  • Advanced Degree in Human Factors, Human-Computer Interaction, Cognitive or Experimental Psychology, Cognitive Science, Information Architecture or related field

  • 3+ years experience in user research

  • Formal training (course work) in a variety of user experience research methods (such as lab and field research, survey design, statistical analysis)

  • Strong oral and written communication skills in both English (German is Plus)

  • eCommerce experience a plus

  • Proven Experience in planning, preperation and management of UX Research studies in different countries

  • Proven Experience in defining processes with designers, product teams and other stakeholders how to implement UX Research into the product development process
  • Knowledge of research methods and tools across devices and markets

  • Knowledge of user-centered design principles, UX standards and fundamental user behaviors

  • Knowledge of a variety of quantitative and qualitative user research methods including remote studies, lab and field studies, competitive benchmarking, diary studies, heuristic evaluations, survey research, etc.

  • Experience with remote usability tools

  • Deep understanding of the nuances of different methods and how best to combine them to meet research objectives

  • Ability to develop creative approaches to researching complex user experience problems and convey ideas in a tangible form

What we offer:

  • A family friendly company
  • A dynamic team with exciting personalities, passion for ecommerce and professionalism
  • An excellent working environment with flat hierarchies and lots of flexibility
  • High team autonomy and agile environment
  • Challenging work with a diverse and highly skilled team
  • International career opportunities throughout eBay Inc.
  • Competitive salary, including stock plans and company pension scheme
  • Conference & education budget

Interested?

We are looking forward to your online application at https://careers.ebayinc.com/join-our-team/start-your-search/find-jobs-by-location/detail/germany.

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eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see:

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