Workforce Analyst

Location:

Berlin, Brandenburg, Germany
Requisition Number:
R0056247

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.

Ensure accurate, thorough and timely delivery SL Projections for all markets/lobs

Ensure effective communication channels between WFO teams, GSD/OPS/GPM - "Face of WFO"

Participate in Capacity Plan and Forecast Reviews

  • Ensure that the SL Lead team is represented in all relevant aspects of planning or managing performance

  • Identify opportunities and make recommendations to improve efficiencies without sacrificing performance

Ensure consistency and relevance of all SL Lead processes

  • Ensure the end-to-end SL Lead processes are aligned to provide a consistent and seamless service

Managing commitment requirements and delivery of Outsource Partners

  • Make decisions on Flex/OT to support achievement of budget/service level

  • Establish and manage means of initiating and communicating the invocation of any BCP plans and Mitigation Plans

  • Work with GSD on SD Changes to account in our skilling strategy

  • Produce and proactively communicate service and performance risks/opportunities up to six weeks out

  • Partner closely with InGnius; handing over performance plans (execute as expected or not)

  • Deliver reporting to support the provision of insight on historic performance

  • Understand performance of your lob/market end to end and be able to articulate "the story" on performance.

  • Participate in cross-functional LOB meetings and reviews as required including Red Box

  • Constantly monitor the accuracy and effectiveness of projections - Drive improvements when needed

  • Provide feedback to Forecasting/Cap Planning/Scheduling on areas of improvement/risks/performance impacts

  • Share best practices across and have a consistent approach across markets whilst appreciating the differences

  • Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

#SteppingStoneD
#indeedEMEA

#LI-LM2

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible. Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes Colorado, Hawaii and New Mexico.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies

View our privacy policy and accessibility info

Workforce Analyst

Berlin, Brandenburg, Germany Requisition Number R0056247

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.

Ensure accurate, thorough and timely delivery SL Projections for all markets/lobs

Ensure effective communication channels between WFO teams, GSD/OPS/GPM - "Face of WFO"

Participate in Capacity Plan and Forecast Reviews

  • Ensure that the SL Lead team is represented in all relevant aspects of planning or managing performance

  • Identify opportunities and make recommendations to improve efficiencies without sacrificing performance

Ensure consistency and relevance of all SL Lead processes

  • Ensure the end-to-end SL Lead processes are aligned to provide a consistent and seamless service

Managing commitment requirements and delivery of Outsource Partners

  • Make decisions on Flex/OT to support achievement of budget/service level

  • Establish and manage means of initiating and communicating the invocation of any BCP plans and Mitigation Plans

  • Work with GSD on SD Changes to account in our skilling strategy

  • Produce and proactively communicate service and performance risks/opportunities up to six weeks out

  • Partner closely with InGnius; handing over performance plans (execute as expected or not)

  • Deliver reporting to support the provision of insight on historic performance

  • Understand performance of your lob/market end to end and be able to articulate "the story" on performance.

  • Participate in cross-functional LOB meetings and reviews as required including Red Box

  • Constantly monitor the accuracy and effectiveness of projections - Drive improvements when needed

  • Provide feedback to Forecasting/Cap Planning/Scheduling on areas of improvement/risks/performance impacts

  • Share best practices across and have a consistent approach across markets whilst appreciating the differences

  • Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

#SteppingStoneD
#indeedEMEA

#LI-LM2

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible. Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes Colorado, Hawaii and New Mexico.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies

View our privacy policy and accessibility info