Buyer Fraud Rep

Draper, Utah Requisition Number R0028802 Subsidiary StubHub

Have you ever been creeping on social media and thought you ought to make a career out of it? Now is your chance; a fraud agent’s job is research high risk transactions to identify possible cases of fraud. You will use your training, natural instincts, fraud tools and social media platforms to mitigate losses and to provide a positive customer experience.

Responsibilities:

  • Research and analyze high risk transactions with a sense of urgency in a fast paced environment
  • Contact customers in order to verify transactions while using investigative language to weed out fraudsters
  • Analyze account history and trends to take appropriate action on accounts
  • Identify fraud patterns and communicate observations to the team to prevent future fraud on the site
  • Support CE though HR and Chat escalations to limit any negative impact fraud screening has on our good customers
  • Provide feedback to colleagues and management regarding necessary changes and updates; including policies, upgrades, and potential queue changes
  • Protect StubHub’s shareholders and integrity of our brand

Requirements:

  • Has a passion for StubHub
  • High level of professionalism and confidentiality
  • Works well in a team environment
  • Knowledge of Microsoft Outlook, Word, and Excel
  • Must be well organized with keen attention to detail
  • Must be proactive and demonstrate effective follow-up skills
  • Excellent organizational skills and ability to handle multiple tasks under deadlines
  • StubHub Customer Service training required
  • 6 months or longer in your current role

Shift: 2:00 PM - 10:30 PM Tuesday - Saturday (Sunday and Monday off)

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eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see:

EEO is the Law Poster

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