Ticket Util Success&Training Specialist

Draper, Utah Requisition Number R0028676

Responsible for serving as Ticket Utils’ Sales and Training Specialist while also providing support for our largest volume customers on Ticket Utils. Focuses on building and driving the Ticket Utils sales pipeline in order to support the company goal of growing the platform. Work as part of a team that provides knowledgeable, efficient and friendly service to our sellers focusing on the quick resolution and quality of issues handled. Contribute to the StubHub company goal of raising seller satisfaction by understanding the important role they play as serving as a voice to our sellers.

Primary Responsibilities:

  • Create a new sales strategy for Ticket Utils
  • Work cross functionally to create sales and marketing materials
  • Provide product demo to the targeted sellers
  • Schedule and complete onboarding for the sellers that are interested in joining Ticket Utils
  • Provide extensive virtual or on-site training of the Ticket Utils platform to newly onboarded sellers ensuring their success on the platform
  • For Large Sellers: Travel to customer’s office to train the customer on Ticket Utils
  • For Small Sellers: Provide online training of Ticket Utils to the customer
  • Continually look for ways to add benefits for our customers
  • You will provide insight and vision to the team based on user needs and converting findings into actionable results
  • Stay informed of competitor tactics and offerings and share findings with Ticket Utils stakeholders

Secondary Responsibilities:

  • Be a point-of-contact for support related issues for some of the largest sellers on Ticket Utils
  • Train Ticket Utils’ customer support team and be the liaison between Customer Support and Product/Engineering/Operations teams
  • Manage projects and special promotions designed to promote added benefits to our customer
  • Ability to sale the product and promote in a positive light- previous sales background preferred
  • Able to handle multiple priorities with a strong attention to detail; should possess strong analytic and problem solving skills
  • Collaborate with team members and stakeholders to identify potential operational issues.
  • Continually look for innovative ways to craft benefit for our customers
  • Strong oral and written communication skills
  • Motivation and drive to make a difference in the Ticket Utils customer experience, while learning and honing job skills

Competencies:

  • Proficiency in Ticket Utils and seller tools ecosystem.
  • Understanding of how brokers run their business and use POS systems.
  • Dedicated to meeting the expectations and requirements of internal and external customers
  • Meticulous attention to detail
  • Demonstrates problem solving ability and decision-making skills
  • Possesses the interpersonal skills necessary to communicate effectively in any situation
  • Comfortable taking the initiative to get things done without waiting for direction
  • Able to lead projects and the resources necessary for project completion Advanced time management skills with the ability to balance multiple projects with competing deadlines
  • Proficiency in Microsoft Office Suite

Job Requirements:

  • High school diploma or educational equivalent, required.  Undergraduate degree preferred. 
  • 2 years of experience required in one or more of the following areas: Customer Support, Technical Support, Help Desk Support
  • Ability to work independently with minimal direction needed
  • Sales background preferred
  • Customer communication experience (E-mail & Phone).
  • Experience using Microsoft Office products including: Excel, Word, Outlook
  • Ability to complete thorough and timely research.
  • Excellent organizational, communication, and interpersonal skills.
  • Ability of leadership, organization, and time management skills.
  • Well-developed sense of urgency and follow through.
  • Ability to communicate effectively by utilizing proper grammar and punctuation skills
  • Ability to develop and maintain professional working relationships with co-workers and peers

Basic Qualifications:

  • 2 years of experience required in one or more of the following areas: Customer Support, Technical Support, Help Desk Support
  • Experience using Microsoft Office products including: Excel, Word, Access, Outlook, Visio, and PowerPoint.
  • Diploma or Educational Equivalent
  • 6 months or longer in your current role
  • StubHub Customer Service training required

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eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible.

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