Sr Customer Service Executive

Mumbai, India Requisition Number R0034622

Job Profile:

Position Summary

Associate is expected to do eBay seller account health check and complete the Seller investigation. Check on all the documents provided by the sellers and validate them as per the designed process.

Takes appropriate action on investigated seller accounts based on established SOPs and tools. Communicates with external customers via phone and email during the investigation process.

Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process.

I. Skills

a. Strong written communication skills

b. Good working knowledge of MS Office

c. Business insight in areas of e-commerce and retail

II. Ability to

a. Multi task in a dynamic environment

b. Operate in the system with the speed and accuracy necessary to meet departmental standards

c. Handle stressful situations

d. Maintain composure in critical situations and work well with both internal and external customers

e. Job requires to work on rotating day shifts. Shift timing will be defined based on business need

III. Demonstrate

a. Real passion for delivering phenomenal customer experience

b. Strong inter-personal & communication skills

c. Excellent listening skills

d. Excellent Data Accuracy skills

e. Eye for Detail

f. Dedication to meet Deadlines

IV. Critical Qualities / Characteristics

a. Constructive spirit of discontent & Mental resilience

b. Practical ideas

c. Pace of implementation & consistency in performance

d. Willingness to take initiatives & responsibilities, including willingness to work on weekends, and outside of the "standard" work day

e. Commitment and completion factor

f. Peer respect - establish and maintain reciprocal working relationships

g. Creative and analytical problem solvers with a real passion for operational perfection

Basic Qualification

Graduate in any discipline is required.

3 + years’ experience within a customer service /contact Centre environment

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eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see:

EEO is the Law Poster

EEO is the Law Poster Supplement

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