Sr Customer Service ExecutiveMumbai, India Requisition Number R0034622
Associate is expected to do eBay seller account health check and complete the Seller investigation. Check on all the documents provided by the sellers and validate them as per the designed process.
Takes appropriate action on investigated seller accounts based on established SOPs and tools. Communicates with external customers via phone and email during the investigation process.
Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process.
a. Strong written communication skills
b. Good working knowledge of MS Office
c. Business insight in areas of e-commerce and retail
II. Ability to
a. Multi task in a dynamic environment
b. Operate in the system with the speed and accuracy necessary to meet departmental standards
c. Handle stressful situations
d. Maintain composure in critical situations and work well with both internal and external customers
e. Job requires to work on rotating day shifts. Shift timing will be defined based on business need
a. Real passion for delivering phenomenal customer experience
b. Strong inter-personal & communication skills
c. Excellent listening skills
d. Excellent Data Accuracy skills
e. Eye for Detail
f. Dedication to meet Deadlines
IV. Critical Qualities / Characteristics
a. Constructive spirit of discontent & Mental resilience
b. Practical ideas
c. Pace of implementation & consistency in performance
d. Willingness to take initiatives & responsibilities, including willingness to work on weekends, and outside of the "standard" work day
e. Commitment and completion factor
f. Peer respect - establish and maintain reciprocal working relationships
g. Creative and analytical problem solvers with a real passion for operational perfection
Graduate in any discipline is required.
3 + years’ experience within a customer service /contact Centre environment
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