Program Manager, NA Shipping

San Jose, California Requisition Number R0021882

Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay – a company you can be proud to be a part of.

Shipping Guaranteed Delivery Program Manager will be responsible for supporting the launch and ongoing management of eBay’s Guaranteed Delivery program.  The role is central to ensure that buyer’s see a dramatically different delivery experience on eBay while sellers are delivering against their expectations. Key responsibilities for this role include

  • Monitor and manage the day to day performance of the Guaranteed Delivery program, focusing on the operational side (e.g., missed deliveries, missed performance expectations, buyer recovery experience)
  • Develop the strategy, processes, and capabilities to ensure our sellers meet their performance criteria and recover if they miss performance criteria
  • Partner with product, marketing, customer service and BU teams to successfully execute and launch critical initiatives
  • Responsible for delivering business growth targets and successful delivery of identified programs

Preferred Qualifications:

  • Demonstrated experience and proven results in Supply Chain, Operations-related Finance, Customer Service, or a similar field
  • Bachelors degree, Graduate degree preferred
  • Experience building multi-dimensional global programs
  • A strong track record of project delivery for large, cross-functional, projects by closely partnering with technology teams.
  • Data driven with strong analytical and problem solving skills
  • Excellent written and verbal communication skills with the ability to present complex information in a clear and concise manner to a variety of audiences
  • Ability to think creatively, deal with ambiguity, and manage changing priorities
  • Bias for action, and experience making things happen in a fast-paced, dynamic environment

Professional traits that are not unique to this position, but necessary for eBay leaders

  • Is passionate about customers and creative with solutions
  • Exhibits excellent judgment and has relentlessly high standards
  • Thinks strategically, but stays on top of tactical execution
  • Expects and requires innovation of her/his team
  • Proven experience hiring, developing and leading others
  • Has the innate ability to inspire passion in others

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eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at  We will make every effort to respond to your request for disability assistance as soon as possible.

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