User Experience Researcher

San Jose, California Requisition Number R0029249 Subsidiary eBay

User Experience Researcher: Buyer Experience

Primary Job Responsibilities

  • You'll be responsible for designing, planning and conducting user research including a variety of methods to generate concepts as well as evaluate existing concepts.

  • You will provide insight and vision to the team based on researching user needs and converting research findings into actionable results.

  • You'll work closely with designers, prototypers, content strategists, product managers, marketing, legal, engineers and other experienced researchers to define and improve the eBay’s buyer-facing products.

  • You will triangulate research findings with other data sources (including market research, site analytics and externally published research) into meaningful recommendations and actionable results.

Job Requirements

  • Knowledge of a variety of user research methods for evaluating user experiences

  • Training in capabilities and limitations of research methods

  • Practical experience with qualitative and quantitative research methods that span the product development life cycle from conceptualization to launch

  • Ability to develop creative approaches to researching complex user experience problems and conveying ideas in a tangible form

  • Knowledge of user-centered design principles

  • Innovating and demonstrating an ability to think critically and creatively, beyond what is asked for

  • Being organized and able to act independently

  • Strong oral and written communication skills

  • Strong presentation delivery skills

  • Motivation and drive to make a difference in the eBay customer experience, while learning and honing job skills

  • Experience working in the mobile (native + web) space

  • Knowledge of approaches for researching in different geo markets

Educational requirements:

  • Bachelor’s degree or Master’s Degree in Design, Human Factors, Human-Computer Interaction, Cognitive or Experimental Psychology, Cognitive Science, Information Architecture or related field + 2-4 years of work experience.

  • Formal training (course work) in a variety of user experience research methods (such as lab and field research and survey design).

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eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at  We will make every effort to respond to your request for disability assistance as soon as possible.

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  • Design and User Experience, San Jose, California, United StatesRemove