User Experience ResearcherSan Jose, California Requisition Number R0029249 Subsidiary eBay
User Experience Researcher: Buyer Experience
Primary Job Responsibilities
You'll be responsible for designing, planning and conducting user research including a variety of methods to generate concepts as well as evaluate existing concepts.
You will provide insight and vision to the team based on researching user needs and converting research findings into actionable results.
You'll work closely with designers, prototypers, content strategists, product managers, marketing, legal, engineers and other experienced researchers to define and improve the eBay’s buyer-facing products.
You will triangulate research findings with other data sources (including market research, site analytics and externally published research) into meaningful recommendations and actionable results.
Knowledge of a variety of user research methods for evaluating user experiences
Training in capabilities and limitations of research methods
Practical experience with qualitative and quantitative research methods that span the product development life cycle from conceptualization to launch
Ability to develop creative approaches to researching complex user experience problems and conveying ideas in a tangible form
Knowledge of user-centered design principles
Innovating and demonstrating an ability to think critically and creatively, beyond what is asked for
Being organized and able to act independently
Strong oral and written communication skills
Strong presentation delivery skills
Motivation and drive to make a difference in the eBay customer experience, while learning and honing job skills
Experience working in the mobile (native + web) space
Knowledge of approaches for researching in different geo markets
Bachelor’s degree or Master’s Degree in Design, Human Factors, Human-Computer Interaction, Cognitive or Experimental Psychology, Cognitive Science, Information Architecture or related field + 2-4 years of work experience.
Formal training (course work) in a variety of user experience research methods (such as lab and field research and survey design).
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eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at firstname.lastname@example.org. We will make every effort to respond to your request for disability assistance as soon as possible.
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