Payment Operations Analyst

Austin, Texas Requisition Number R0029650 Subsidiary eBay

At eBay, you will be part of a purpose driven community dedicated to creating an ambitious and versatile work environment. In eBay Payments, you will be an integral member of a growing organization that inspires passion, courage and inventiveness - creating the future of global commerce and making an important, positive impact on millions of eBay sellers and shoppers around the world. If you are looking for a special place to take your Payments career to the next level, we want to talk with you!

About the team:

The Global Payments team is responsible for designing and building eBay's first ever payments platform. We aspire to enable exemplary customer experiences, where our buyers and sellers can come together and engage in commerce on the biggest marketplace in the world.

The role:

You will be responsible for both internal operations analysis, and vendor integration management. This role will provide analysis and insights on Payments Operations, such as collection rates, bad debt, fee optimization, process optimization, and chargeback operations. You will also be the main point of contact with our payment vendors for operations such as integration changes, operations issues, and account management. The individual we are looking for has strong verbal and written communication to help us get to internal alignment, as well as creating strong and valuable relationships with our partners and vendors.

You will manage:

  • Collection Rates
  • Bad Debt
  • Chargeback Outcome Optimization
  • Fee Optimization
  • Processing Operations Optimization
  • Operations Reporting
  • Process design and improvement

You have:

  • Vendor Integration Operations
  • Project Management and Planning
  • Vendor Operations Reporting
  • MID / Payment Account Management
  • Payment Operations Vendor Management (Chargebacks, Automation, Risk, and Payment Services)
  • Payment Industry experience preferred

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work.. To learn about eBay’s Diversity & Inclusion click here:

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eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at  We will make every effort to respond to your request for disability assistance as soon as possible.

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