Speech & Text Solution Architect

Location:

Austin, Texas, United States
Bellevue, Washington, United States
New York, New York, United States
Portland, Oregon, United States
Remote - United States (Excludes: CO | HI | NM)
Requisition Number:
R0051463

**Open to hiring multiple locations across the U.S. and will consider full time remote**

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.

Seeking a motivated Solution Architect to join the Customer Service Technology team at eBay. You will be leading a high impact initiative, define and implement solutions for Customer Service, focusing on Speech and Text Analytics. You will help define the technology roadmap, solution architecture for real time analytics and post-interaction analytics for millions of customer contacts that happens in our globally distributed contact centers. Through Speech and Text Analytics, we can enhance contact center performance and save millions of dollars in operation cost. You will work closely with the product management, engineering leadership and other cross functional teams in CS Technology and eBay core technology team. We are looking for innovators with the passion, creativity, and drive to help us take on new challenges and deliver real results for our customers.

Primary responsibilities:

  • Build out the Solution architecture for the Speech and Text Analytics function, integrating output from Analytics to drive Coaching & Quality processes; drive end-end solution and execution
  • Establish Roadmap to implement new technology and modernize existing systems to support advanced analytics and data science requirements.
  • Assess technology solutions in the market and articulate cost-benefit analysis; Make Build vs Buy recommendations to senior leadership.
  • Drive proof of concept and implement prototype to prove out architectures.
  • Collaborate with the Business Owners, Product Managers, Product development groups and software vendors to identify and define solutions; be the point person to weigh all the trade-off of different groups’ needs.
  • Ensure each solution satisfies its related functional and non-functional requirements.

Must Have:

  • BS or Master’s in computer science or related fields with 12+ years of relevant experience
  • 8+ years of experience in leading large-scale Enterprise architecture and implementation in a highly technical role
  • 3+ years of experience working on medium to large data analytics projects
  • Strong working knowledge of speech & text mining, information retrieval, machine learning, or natural language processing
  • Proven expertise in design, implementation and configuration of speech & text analytics commercial solutions
  • Has worked with various data stores; both RDBMS (Oracle, MySQL) & NoSQL Database (MongoDB, Cassandra)
  • Extensive experience in data modeling, solution design, and architecture development
  • Expertise in data transformations and applying data mining techniques on both structured and unstructured data.
  • Experience with JavaScript, XML, and/or RegEx a plus
  • Exposure to data acquisition and processing infrastructure like Hadoop, RabbitMQ, Elastic Search etc.
  • Deep understanding of API concepts and service integrations; REST, SOAP, or gRPC
  • Strong experience in Java, C#, Python or other procedural languages is a plus
  • Experience in contact center domain is a must
  • Strong leadership and communication skills; Ability to make presentations to stakeholders such as VPs and executives
  • Experience in project management; Ability to use tools like Jira for planning and tracking.

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

#LI-NG1

#LI-Remote
#LI-Hybrid
#LI-Onsite

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible. Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes Colorado, Hawaii and New Mexico.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies

View our privacy policy and accessibility info

Speech & Text Solution Architect

Austin, Texas, United States
Bellevue, Washington, United States
New York, New York, United States
Portland, Oregon, United States
Remote - United States (Excludes: CO | HI | NM)
Requisition Number R0051463

**Open to hiring multiple locations across the U.S. and will consider full time remote**

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.

Seeking a motivated Solution Architect to join the Customer Service Technology team at eBay. You will be leading a high impact initiative, define and implement solutions for Customer Service, focusing on Speech and Text Analytics. You will help define the technology roadmap, solution architecture for real time analytics and post-interaction analytics for millions of customer contacts that happens in our globally distributed contact centers. Through Speech and Text Analytics, we can enhance contact center performance and save millions of dollars in operation cost. You will work closely with the product management, engineering leadership and other cross functional teams in CS Technology and eBay core technology team. We are looking for innovators with the passion, creativity, and drive to help us take on new challenges and deliver real results for our customers.

Primary responsibilities:

  • Build out the Solution architecture for the Speech and Text Analytics function, integrating output from Analytics to drive Coaching & Quality processes; drive end-end solution and execution
  • Establish Roadmap to implement new technology and modernize existing systems to support advanced analytics and data science requirements.
  • Assess technology solutions in the market and articulate cost-benefit analysis; Make Build vs Buy recommendations to senior leadership.
  • Drive proof of concept and implement prototype to prove out architectures.
  • Collaborate with the Business Owners, Product Managers, Product development groups and software vendors to identify and define solutions; be the point person to weigh all the trade-off of different groups’ needs.
  • Ensure each solution satisfies its related functional and non-functional requirements.

Must Have:

  • BS or Master’s in computer science or related fields with 12+ years of relevant experience
  • 8+ years of experience in leading large-scale Enterprise architecture and implementation in a highly technical role
  • 3+ years of experience working on medium to large data analytics projects
  • Strong working knowledge of speech & text mining, information retrieval, machine learning, or natural language processing
  • Proven expertise in design, implementation and configuration of speech & text analytics commercial solutions
  • Has worked with various data stores; both RDBMS (Oracle, MySQL) & NoSQL Database (MongoDB, Cassandra)
  • Extensive experience in data modeling, solution design, and architecture development
  • Expertise in data transformations and applying data mining techniques on both structured and unstructured data.
  • Experience with JavaScript, XML, and/or RegEx a plus
  • Exposure to data acquisition and processing infrastructure like Hadoop, RabbitMQ, Elastic Search etc.
  • Deep understanding of API concepts and service integrations; REST, SOAP, or gRPC
  • Strong experience in Java, C#, Python or other procedural languages is a plus
  • Experience in contact center domain is a must
  • Strong leadership and communication skills; Ability to make presentations to stakeholders such as VPs and executives
  • Experience in project management; Ability to use tools like Jira for planning and tracking.

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

#LI-NG1

#LI-Remote
#LI-Hybrid
#LI-Onsite

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible. Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes Colorado, Hawaii and New Mexico.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies

View our privacy policy and accessibility info