e2M Partner Support Manager

Location:

Austin, Texas, United States
Salt Lake City, Utah, United States
Requisition Number:
R0056386

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.

The Partner Support Manager is a key member of the e2M Customer Service leadership team. This person will lead a highly leveraged team of Partner Support Specialists and be accountable for the overall operational performance of our outsourcing teams with multiple partners and in multiple sites.

This person will be responsible and have the attributes to perform in the following key areas: A Customer Centric thought process with the ability to listen to customer needs, synthesize, and develop a strategy for improved business performance. Excellence at deploying product, policy, or process change to ensure our customers and teammates are prepared and successful. Experience executing increased Customer Satisfaction and Resolution through teammate development and process improvement. Relentless focus on developing others and enabling them to thrive. Not afraid to challenge the status quo and take appropriate risks! Lead change in ways that empower and encourage others. Diversity of thought and people centric leadership style is a must.

This person must have experience in leading large customer service teams from a distance and be willing to travel as needed. Are you the one we are looking for?

The ideal candidate will have a blend of the following in their background:

  • 6+ years of Leadership in a customer service operations center
  • 2+ years of experience Supporting Partners at eBay
  • Expert knowledge of e2M/Compliance Operations
  • Solid understanding of Partner invoicing
  • Successful track record in achieving and exceeding goals
  • Demonstrates deep passion for customer service and operational excellence
  • Thrives in a high-speed changing environment
  • Builds strong relationships and engagement with outsource partners
  • Leads strategy to enable us to deliver high quality, efficiency, and phenomenal customer experiences
  • Supports weekly and monthly partner performance and metric reviews
  • Leads, manages, and develops a team of Partner Support Specialists
  • Drives ongoing continuous improvement initiatives to increase quality and reduce cost
  • Partners with Support Teams such as Training, Quality, Coaching and WFO to ensure teammates are trained, coached, and scheduled to meet metric expectations
  • Strong written, verbal, and visual interpersonal skills
  • Strong analytical and reporting skills
  • Open to Hybrid Work out of our Austin Texas or Draper Utah office

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

#LI-JG1

#LI-hybrid

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible. Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes Colorado, Hawaii and New Mexico.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

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View our privacy policy and accessibility info

e2M Partner Support Manager

Austin, Texas, United States
Salt Lake City, Utah, United States
Requisition Number R0056386

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.

The Partner Support Manager is a key member of the e2M Customer Service leadership team. This person will lead a highly leveraged team of Partner Support Specialists and be accountable for the overall operational performance of our outsourcing teams with multiple partners and in multiple sites.

This person will be responsible and have the attributes to perform in the following key areas: A Customer Centric thought process with the ability to listen to customer needs, synthesize, and develop a strategy for improved business performance. Excellence at deploying product, policy, or process change to ensure our customers and teammates are prepared and successful. Experience executing increased Customer Satisfaction and Resolution through teammate development and process improvement. Relentless focus on developing others and enabling them to thrive. Not afraid to challenge the status quo and take appropriate risks! Lead change in ways that empower and encourage others. Diversity of thought and people centric leadership style is a must.

This person must have experience in leading large customer service teams from a distance and be willing to travel as needed. Are you the one we are looking for?

The ideal candidate will have a blend of the following in their background:

  • 6+ years of Leadership in a customer service operations center
  • 2+ years of experience Supporting Partners at eBay
  • Expert knowledge of e2M/Compliance Operations
  • Solid understanding of Partner invoicing
  • Successful track record in achieving and exceeding goals
  • Demonstrates deep passion for customer service and operational excellence
  • Thrives in a high-speed changing environment
  • Builds strong relationships and engagement with outsource partners
  • Leads strategy to enable us to deliver high quality, efficiency, and phenomenal customer experiences
  • Supports weekly and monthly partner performance and metric reviews
  • Leads, manages, and develops a team of Partner Support Specialists
  • Drives ongoing continuous improvement initiatives to increase quality and reduce cost
  • Partners with Support Teams such as Training, Quality, Coaching and WFO to ensure teammates are trained, coached, and scheduled to meet metric expectations
  • Strong written, verbal, and visual interpersonal skills
  • Strong analytical and reporting skills
  • Open to Hybrid Work out of our Austin Texas or Draper Utah office

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

#LI-JG1

#LI-hybrid

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible. Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes Colorado, Hawaii and New Mexico.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies

View our privacy policy and accessibility info