Technical Solutions Architect

Location:

Austin, Texas, United States
Salt Lake City, Utah, United States
Requisition Number:
R0052169

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.

eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes. eBay Marketplaces operates in 190 markets around the world.

The Customer Service Technology team is responsible for Product Management, Engineering and Technology Operations of the Self Service Experience and Tools/Infrastructure for our Teammates. Our solutions are rooted in our domain & product expertise, technical skills, and a thorough understanding of our customers’ complex needs.

We are looking for a Senior Technical Solution Architect to work closely with the customer experience lead and business functions we support on understanding business priorities, assessing requirements, influencing end-to-end design and advocating solutions aligned to our big-picture vision and overall strategy. They will work closely with our product and engineering teams to keep up to date on our current and upcoming capabilities to be able to recommend high level solutions and sizing independently.

They will also have the opportunity to work with and be mentored by the Customer Service Technology Leadership team to perform this critical function successfully.

This solution architect must possess both technical and customer-facing skills that will allow them to be the technical “face” of Customer Service Technology. They need to be well versed in large scale enterprise applications architecture that works well with Internet based customer facing applications. A deep understanding of Customer Service Technologies such as CRM, contact channels, contact management, workforce optimization and self and guided service capabilities is expected.

They must be as comfortable discussing complex technical details with a room full of engineers as they are briefing an executive level audience. They must also have a demonstrated ability to think strategically about business, product, and technical challenges. Critical thinking, learning agility, communications & relationship building with technical and non-technical cross organizational teams are important skills for this role.

We need someone who is tech savvy and keeps themselves up to date with the newest technology. It is expected you would have a deep understanding of computer science fundamentals, especially on SDLC in distributed applications. It’s essential you have strong software development experiences with SOA, SOAP web services, Restful APIs, and messaging solutions.

This position would be the best fit for someone who has been a developer in the past in the development of sophisticated distributed systems. You will succeed in this role if you are ambitious, produce high quality work and are a strong communicator in addition to being comfortable working in a matrix-ed environment, collaborating across globally distributed teams.

You Would:

  • Develop technical blueprints for backend services and components
  • Analyze design specifications or backend services and components and define standard methodologies.
  • Provide hands-on guidance to developers in implementing designs for the backend services and components
  • Requirement discovery and analysis, helping to uncover business objectives, formulation of solution context, identification of end-to-end solution alternatives with assessment, design configuration working closely with customer experience lead and business counterparts.
  • Help shape the opportunity assessment documents for leadership reviews and approvals including high level scoping, domains impacted and technology concept briefs.
  • Develop proof of concepts, where necessary, to help validate technical requirements. Prototype novel solutions to prove feasibility and develop implementation documentation for proposed solutions.
  • Regularly conduct internal reviews with the leadership team on potential new opportunities or deviations from our vision and technology strategy.
  • Develop visually rich conceptual design documents targeted to varying audiences of business and technical aptitude.
  • Be the technical point of contact among business, service engineering teams and support.
  • Represent solution approach and design with internal teams to gain alignment.
  • Actively engaged as part of the project team from inception to completion. Review detailed solution design and provide signoff
  • Regularly engage with multiple engineering teams for end-to-end knowledge of current and upcoming technologies to propose solutions.
  • Maintaining domain knowledge and expertise in enterprise customer service technology solutions and industry trends.
  • Build a trusted advisory relationship with Business, Product & Experience leads, Solutions, and Tools teams through close collaboration.
  • Provide ad hoc subject matter expertise as warranted via customer needs and business demands.
  • Drive customer-centric thinking and standard methodologies into the servicing processes to build compelling breakthrough experiences for our customers and our agents.
  • For large initiatives, develop and own an integrated roadmap, translating the tools strategy into a technical delivery plan by understanding strategic business needs and defining the right solutions for those needs; be able to determine gaps in existing systems, architecture & solutions.

Preferred Skills:

  • BS, MS or PhD in Computer Science, CIS, EE, or related field
  • 5+ years preferred experience in requirements analysis, design, coding and unit testing of scalable, distributed, fault-tolerant applications
  • 7+ years of Experience as a Solution Architect and/or Technical Consultant in Customer Service Technology Or Large Scale Internet Applications including Self & Guided Service, Contact Channels, Teammate tools & workforce optimization, KPIs, Data & Analytics, ecommerce support.
  • Expertise required in object-oriented design methodology and application development in Java and J2EE, including Spring, Hibernate, Servlets, JDBC, XML, XSL
  • Experience with database and SQL, preferably Oracle
  • Validated experience in developing web services and RESTful APIs / micro services
  • In-depth knowledge about backend applications and quality standards
  • Validated track of success with strong focus on high velocity and high quality DevOps Systems
  • Domain expertise in one or more of the following areas is highly desirable: APIs (Public or Private), Contact Management (cases, routing, and blending), Web Application especially servicing large customer base, System Integration and Packaged Software Implementation.
  • Experience leading major digital or service technology transformations
  • Hands on builder experience, able to learn through building and reduce solution ambiguity through targeted prototype development and testing
  • Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages with authority and confidence
  • Able to effectively present and defend point of view to a variety of audiences using visualization and modeling aids
  • Ability to multi-task and work in a fast-paced quick changing environment
  • Business acumen and experience driving non-linear business outcome through technology solution and implementation at scale
  • Always learning; approaches each interaction with open mind; great listener and hands-on
  • The candidate should be a creative, innovative, and curious inspiring leader who has a passion for technology, commerce and customer service. We need a strategic problem solver who enjoys ambitious organizations to fulfill their potential and deliver for customers.
  • Proficient at collaboration and building trusted relationships with cross functional teams
  • Desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies and innovate
  • Hands on Data & Analytics experience to help define and measure KPIs

Benefits:

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

#LI-NG1

#LI-Remote

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible. Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes Colorado, Hawaii and New Mexico.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies

View our privacy policy and accessibility info

Technical Solutions Architect

Austin, Texas, United States
Salt Lake City, Utah, United States
Requisition Number R0052169 Subsidiary eBay

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.

eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes. eBay Marketplaces operates in 190 markets around the world.

The Customer Service Technology team is responsible for Product Management, Engineering and Technology Operations of the Self Service Experience and Tools/Infrastructure for our Teammates. Our solutions are rooted in our domain & product expertise, technical skills, and a thorough understanding of our customers’ complex needs.

We are looking for a Senior Technical Solution Architect to work closely with the customer experience lead and business functions we support on understanding business priorities, assessing requirements, influencing end-to-end design and advocating solutions aligned to our big-picture vision and overall strategy. They will work closely with our product and engineering teams to keep up to date on our current and upcoming capabilities to be able to recommend high level solutions and sizing independently.

They will also have the opportunity to work with and be mentored by the Customer Service Technology Leadership team to perform this critical function successfully.

This solution architect must possess both technical and customer-facing skills that will allow them to be the technical “face” of Customer Service Technology. They need to be well versed in large scale enterprise applications architecture that works well with Internet based customer facing applications. A deep understanding of Customer Service Technologies such as CRM, contact channels, contact management, workforce optimization and self and guided service capabilities is expected.

They must be as comfortable discussing complex technical details with a room full of engineers as they are briefing an executive level audience. They must also have a demonstrated ability to think strategically about business, product, and technical challenges. Critical thinking, learning agility, communications & relationship building with technical and non-technical cross organizational teams are important skills for this role.

We need someone who is tech savvy and keeps themselves up to date with the newest technology. It is expected you would have a deep understanding of computer science fundamentals, especially on SDLC in distributed applications. It’s essential you have strong software development experiences with SOA, SOAP web services, Restful APIs, and messaging solutions.

This position would be the best fit for someone who has been a developer in the past in the development of sophisticated distributed systems. You will succeed in this role if you are ambitious, produce high quality work and are a strong communicator in addition to being comfortable working in a matrix-ed environment, collaborating across globally distributed teams.

You Would:

  • Develop technical blueprints for backend services and components
  • Analyze design specifications or backend services and components and define standard methodologies.
  • Provide hands-on guidance to developers in implementing designs for the backend services and components
  • Requirement discovery and analysis, helping to uncover business objectives, formulation of solution context, identification of end-to-end solution alternatives with assessment, design configuration working closely with customer experience lead and business counterparts.
  • Help shape the opportunity assessment documents for leadership reviews and approvals including high level scoping, domains impacted and technology concept briefs.
  • Develop proof of concepts, where necessary, to help validate technical requirements. Prototype novel solutions to prove feasibility and develop implementation documentation for proposed solutions.
  • Regularly conduct internal reviews with the leadership team on potential new opportunities or deviations from our vision and technology strategy.
  • Develop visually rich conceptual design documents targeted to varying audiences of business and technical aptitude.
  • Be the technical point of contact among business, service engineering teams and support.
  • Represent solution approach and design with internal teams to gain alignment.
  • Actively engaged as part of the project team from inception to completion. Review detailed solution design and provide signoff
  • Regularly engage with multiple engineering teams for end-to-end knowledge of current and upcoming technologies to propose solutions.
  • Maintaining domain knowledge and expertise in enterprise customer service technology solutions and industry trends.
  • Build a trusted advisory relationship with Business, Product & Experience leads, Solutions, and Tools teams through close collaboration.
  • Provide ad hoc subject matter expertise as warranted via customer needs and business demands.
  • Drive customer-centric thinking and standard methodologies into the servicing processes to build compelling breakthrough experiences for our customers and our agents.
  • For large initiatives, develop and own an integrated roadmap, translating the tools strategy into a technical delivery plan by understanding strategic business needs and defining the right solutions for those needs; be able to determine gaps in existing systems, architecture & solutions.

Preferred Skills:

  • BS, MS or PhD in Computer Science, CIS, EE, or related field
  • 5+ years preferred experience in requirements analysis, design, coding and unit testing of scalable, distributed, fault-tolerant applications
  • 7+ years of Experience as a Solution Architect and/or Technical Consultant in Customer Service Technology Or Large Scale Internet Applications including Self & Guided Service, Contact Channels, Teammate tools & workforce optimization, KPIs, Data & Analytics, ecommerce support.
  • Expertise required in object-oriented design methodology and application development in Java and J2EE, including Spring, Hibernate, Servlets, JDBC, XML, XSL
  • Experience with database and SQL, preferably Oracle
  • Validated experience in developing web services and RESTful APIs / micro services
  • In-depth knowledge about backend applications and quality standards
  • Validated track of success with strong focus on high velocity and high quality DevOps Systems
  • Domain expertise in one or more of the following areas is highly desirable: APIs (Public or Private), Contact Management (cases, routing, and blending), Web Application especially servicing large customer base, System Integration and Packaged Software Implementation.
  • Experience leading major digital or service technology transformations
  • Hands on builder experience, able to learn through building and reduce solution ambiguity through targeted prototype development and testing
  • Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages with authority and confidence
  • Able to effectively present and defend point of view to a variety of audiences using visualization and modeling aids
  • Ability to multi-task and work in a fast-paced quick changing environment
  • Business acumen and experience driving non-linear business outcome through technology solution and implementation at scale
  • Always learning; approaches each interaction with open mind; great listener and hands-on
  • The candidate should be a creative, innovative, and curious inspiring leader who has a passion for technology, commerce and customer service. We need a strategic problem solver who enjoys ambitious organizations to fulfill their potential and deliver for customers.
  • Proficient at collaboration and building trusted relationships with cross functional teams
  • Desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies and innovate
  • Hands on Data & Analytics experience to help define and measure KPIs

Benefits:

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

#LI-NG1

#LI-Remote

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible. Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes Colorado, Hawaii and New Mexico.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies

View our privacy policy and accessibility info