DE Community Specialist

Location:

Dreilinden, Germany
Requisition Number:
R0045869

Community specialist is responsible for implementing, overseeing the management and development of Community strategy on the relevant market.

Responsibilities:

  • Monitor Community Boards responding to customer partner concerns and customer service issues in a high-risk public environment.
  • Drive and own change through insights and mentor analysis, collaborating closely with product teams about our user’s needs.
  • Handle executive level community contacts, and high- profile Public Relation and Marketing requests.
  • Provide the community with responses that are consistent and supportive of company communication and SNAs, including participation in live chats on the community boards
  • Monitor trends and collect data; to be used for analysis
  • Prepare Voice of the Customer content for high-level leaders based on sentiment collected from trending data on community boards and social media channels
  • Stay up to date on new site features and improvements
  • Partner with internal and external colleagues and readout regularly to LOB owners on progress.
  • Resolve member concerns, including executive issues occurring on the community platform, taking appropriate action.
  • Be a customer advocate, waking up thinking about how you are going to satisfy our customers while supporting our business strategy.
  • Partner with business units, seller communications, legal, PR, marketing, and product teams to support their missions ensuring consistency and voice and encouraging a strong community.
  • Document Insights and coaching for tracking – Analyze and compile reports to be shared with all levels of the company.
  • Troubleshoot any customer problems related to the eBay platform, offering solutions and recommendations.
  • Find opportunities and threats in user-generated content.
  • Identify problems or errors and surface them correctly.
  • Demonstrate communication efficiency on our Community Boards.

Requirements:

  • Fluent German and English required.
  • A person with 1+ years of extensive personal or professional experience with social media or community boards is required.
  • Self-starter, motivated, focused and proactive in your demeanor
  • Great at solving problems and flexible in your approach
  • Comfortable working directly with management and leaders in and outside GCX and in building partnerships with co-workers, peers, and business partnerships.
  • An excellent verbal and written communicator; an active and insightful listener

#JobsIE

#Indeed

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

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View our privacy policy and accessibility info

DE Community Specialist

Dreilinden, Germany Requisition Number R0045869

Community specialist is responsible for implementing, overseeing the management and development of Community strategy on the relevant market.

Responsibilities:

  • Monitor Community Boards responding to customer partner concerns and customer service issues in a high-risk public environment.
  • Drive and own change through insights and mentor analysis, collaborating closely with product teams about our user’s needs.
  • Handle executive level community contacts, and high- profile Public Relation and Marketing requests.
  • Provide the community with responses that are consistent and supportive of company communication and SNAs, including participation in live chats on the community boards
  • Monitor trends and collect data; to be used for analysis
  • Prepare Voice of the Customer content for high-level leaders based on sentiment collected from trending data on community boards and social media channels
  • Stay up to date on new site features and improvements
  • Partner with internal and external colleagues and readout regularly to LOB owners on progress.
  • Resolve member concerns, including executive issues occurring on the community platform, taking appropriate action.
  • Be a customer advocate, waking up thinking about how you are going to satisfy our customers while supporting our business strategy.
  • Partner with business units, seller communications, legal, PR, marketing, and product teams to support their missions ensuring consistency and voice and encouraging a strong community.
  • Document Insights and coaching for tracking – Analyze and compile reports to be shared with all levels of the company.
  • Troubleshoot any customer problems related to the eBay platform, offering solutions and recommendations.
  • Find opportunities and threats in user-generated content.
  • Identify problems or errors and surface them correctly.
  • Demonstrate communication efficiency on our Community Boards.

Requirements:

  • Fluent German and English required.
  • A person with 1+ years of extensive personal or professional experience with social media or community boards is required.
  • Self-starter, motivated, focused and proactive in your demeanor
  • Great at solving problems and flexible in your approach
  • Comfortable working directly with management and leaders in and outside GCX and in building partnerships with co-workers, peers, and business partnerships.
  • An excellent verbal and written communicator; an active and insightful listener

#JobsIE

#Indeed

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies

View our privacy policy and accessibility info