CS Partner Contract Manager (m/f/d)

Dreilinden, Germany Requisition Number R0033073


  • This role will report to the Director GPM iRegion and Global Functions. In your role as eBay GPM Contract Manager you will work closely with outsourcing Partners, GPM Partner Managers, Legal and Procurement teams to ensure best in class commercial and contractual agreements with eBay outsourcing partners and adherence of outsourcing partners to such agreements.


  • Contracts change management
    • Work on Statement of Work (SOW) to develop specific contact clauses jointly with departmental stake holders such as Global Service Delivery, Learning or Work Force Operations organisations to reflect business requirements
    • Review of Master Service Agreement (MSA) business requirements
    • Prepare change orders/amendments when required for both SOW and MSA jointly with eBay Legal Team
  • Contract and contract approval management including Ariba contract process
  • Maintaining eBay Global Customer Experience (GCX) commercial vendor list
  • Contract reporting on a regular basis outlining SOW features, terms and commercial coverage of GCX outsourcing contracts
  • Support and Engagement with Legal, Accounting Policy, EU Sign  and Procurement teams on all contract related matters
  • Prepare and support new contract negotiations with partners
  • Support of contract audits by regulators
  • Support partner contract adherence audits


  • High level understanding of eBay business model
  • Good understanding of commercial contracts and contract management
    • Understanding of common law and contract law in particular
    • Understanding of International Chamber of Commerce arbitration rules and process
  • Experience in partner management and relationship management
  • Understanding of Call Centre Operations and common KPI’s
  • Self-motivated individual with the ability to work independently with little guidance required
  • Excellent communication, presentation and interpersonal skills
  • Highly adaptable to adjust to changing business needs
  • 2 years in a partner management/relationship management/procurement or legal environment or similar experience
  • Fully fluent in English + additional major language such as French, German, Italian or Spanish a distinct advantage
  • Bachelor degree in Business  or equivalent with specialty of contract law and/or commercial law

Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

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eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible.

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