Working Student CRM Adoption

Dreilinden, Germany Requisition Number R0028097

eBay is one of the world’s largest online marketplaces, connecting people with the things they need and love virtually anytime, anywhere. eBay has 170 million active buyers globally and more than 800 million live individual and merchant listings at any given time, the majority of which is new and fixed-price merchandise. With mobile apps available in 190 countries, eBay delivers a personalized shopping experience and seamless access to inventory from down the street and around the world. Tailored shopping experiences, including eBay Fashion and eBay Motors, customize buying and selling; and eBay provides variety and choice for sellers by enabling them to offer goods through online, mobile and local channels to consumers around the world.

For the support of our team in Dreilinden in Berlin we are looking for:

Working Student (m/w) CRM Adoption, Content Management & E-Learning

- from now on, for 12 months -

As an working student (m/w) for CRM Adoption, Content Management & E-Learning you will support the EU CRM & Operations team to improve the interaction between end users and our Salesforce® platform.

You will mainly use WalkMe, a digital adoption tool that helps to drive end user adoption through contextual engagement and step-by-step guidance.

Your tasks and responsibilites:

  • Use existing collateral to design and implement interactive training content for the CRM and Marketing Automation platform with WalkMe
  • Produce content using a variety of media types including text, images, screencasts and interactive walk-throughs
  • Build new interactive training walk-throughs for Salesforce® product releases, updates to existing processes and new user onboarding 
  • Support in maintaining accurate central library of all global training materials
  • Partner and work with the CRM and Operations team, subject matter experts and end users across the company to understand department processes and requirements
  • Contribute to change management and training efforts
  • Analyze usage data to recognize user behavior patterns and obstacles
  • Drive agile development processes to deliver new training features and functionality to ensure best in class digital user experience
  • Be the Customer:  Buy, Sell and Engage with eBay’s mission of connected commerce

Your profile:

  • You currently study in the field of computer science, innovation management,  user experience design, marketing or a related field 
  • Passion for CRM, content management, knowledge management and training support
  • Enjoys working in an agile development environment
  • Strong organizational skills and ability to work under pressure
  • Confident communicator
  • WalkMe experience is preferred, although not required
  • UX-/UI-Design background is a plus
  • Platform familiarity with any of the Salesforce® suite of products is a plus

What we offer:

  • Attractively paid 12 month working student
  • International and agile working environment as part of a European team
  • Flat hierarchies and opportunities to take responsibility
  • Opportunity to learn and get hands-on experience on our CRM and Marketing Automation tools including WalkMe (if no prior experience)
  • Opportunity to learn about strategic and operational tasks within eCommerce business
  • Various communities of inclusion (Women network, LGTB network, language lunches etc.)
  • Free shuttle from S-Bahn Wannsee to office
  • Great campus (cantine, coffeeshop, 24/7 free gym, kicker), employee events, intern program to connect with other interns on campus

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eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see:

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