Italian GSD Campaigns Specialist

Dublin, Leinster Requisition Number R0018522 Subsidiary eBay

Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay – a company you can be proud to be a part of.

Core Duties

  • Working directly with eBay customers on the phone to respond to qualified leads regarding eBay growth and improved service opportunities
  • Working with survey applications to ensure profiling is complete and accurate and to assist the business in developing details understanding of our customer population
  • Working directly with customers by phone or email to address and resolve service questions, concerns and queries
  • Display initiative to take on additional responsibilities and tasks to achieve core team objectives
  • Deliver core metrics including, but not limited to, productivity, success rate and effectiveness
  • Ensure all information related to customer issues is logged and tracked

Competencies

Core Behavioural Competencies 

  • Problem Solving
  • Customer Focus
  • Attention to Detail

Role Specific  Behavioural Competencies

  • Business Acumen
  • Self Motivated
  • Persuasion skills
  • Time Management
  • Dealing with Ambiguity
  • Decision Quality
  • Drive for results

Prerequisite Knowledge & Proficiencies

  • Fluency in Italian a prerequisite with French and/or Spanish language a bonus - written and oral
  • Outbound Sales experience
  • Must be proven performer in achieving KPI metrics
  • Excellent organisational, communication (written and oral), and interpersonal skills
  • Self-motivated, target driven independent worker
  • Strong working knowledge of applications suhc as - (Salesforce, Hubspot, Microsoft Office - Outlook, Word, and Excel)
  • Ability to adapt quickly

Experience

  • 3+ years strong campaign experience within a fast paced target orientated environment
  • Preferrred: 3+ years sales or business development experience

Educational Requirements

• Bachelor’s Degree or equivalent work experience

Specific Job Tasks/Accountabilities

  • Develop and grow Italian ebay SMEs through phone and email campaigns
  • Demonstrate your drive results on a daily basis through concrete actions.
  • To minimise risk to the business demonstrate flexibility to work outside your core tasks in the event that there is a business need
  • When dealing with a customer’s query ensure that the customer has complete & clear follow up every time
  • strong sense of urgency when dealing with customer issues
  • Strong follow-through
  • Meet all assigned deadlines when working outbound campaigns
  • Working with key Business Unit stakeholders

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R0018522

eBay Inc. is an equal opportunity employer, dedicated to workforce diversity. All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability or long term unemployment circumstances. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible.

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