Global Operations Outsourcing Analyst

Location:

London, United Kingdom
Requisition Number:
R0042958

This newly created Global Outsourcing & Operational Excellence Analyst position is part of a newly created Operational Excellence team within Global Payment Operations.

eBay’s Managed Payments initiative is rapidly transforming Billing, Payment, Reconciliation, and Compliance operations. This individual will partner closely with our various operation teams to implement quantifiable projects and ideas that drive operational excellence.  Specifically, the primary purpose of the Global Outsourcing role is to first help define the overall opportunity and roadmap associated with changing our back office operating model.  Once clearly defined, this individual is expected to build the ‘playbook’ and in the medium to long term focus is execution. You will be responsible for overseeing several dimensions of the transformation; ranging from RFP process and partner due diligence, commercial terms, program management and implementation, or vendor management.

A successful candidate is expected to have experience in outsourcing and vendor management as well as strong process improvement and project management skills; process mapping, process time studies, and other Lean or 4DX methods are required.  Experience in operations, ideally payments, financial services, eCommerce or compliance, is essential for hitting the ground running.

It is also expected that this person will be proactive, collaborative with partners, poses strong communication skills and have a tenacious curiosity for improving the way things are done. You’re the type of person who sees the big picture and looks to make the biggest impact possible. You know how to translate the benefits of outsourcing into easy to understand business language. In short: understand processes as they are today, deconstruct and redesign so it can be optimized, make the complex simple, use numbers and facts.

Job Responsibilities

  • Oversee building the business case, as well as the roadmap, for outsourcing.
  • BPO leader must develop and implement a global program that will transform our existing operating model.
  • Partner closely with all operation teams to identify, scope, prioritize and deliver.
  • Execute projects that achieve quantifiable outcomes and develop and maintain a project dashboard, capturing RAG status, issues, milestones, etc. as well as proactively track and measure project performance using appropriate systems, tools and techniques.
  • Data and hypothesis driven analysis to identify incremental process improvements to existing workflows.
  • Infuse lean six sigma, and other best practices and methodologies, into team development and project execution.
  • Process mapping and process flow time studies.
  • Effectively align with, and collaborate with, partners across a global matrixed organization.
  • Be curious. Be inquisitive. Be ready to unlock hidden value.

Basic Requirements:

  • Building and implementing a BPO end to end program.  Inclusive of:  business case development, RFP / vendor management, extensive outsourcing / out-tasking /off shoring expertise; program management and implementation experience to ensure you can proactively spot and correct any issues that could affect BPO model. 
  • In depth understanding of business case, TCO/ROI and cost optimization with ~5-7 years of process design, process reengineering and project management experience with trackable success records.
  • Lean Six Sigma Certification.
  • PMP/PMI Certification.
  • Demonstrated success as manager leading complex implementations; with outstanding planning and organizational skills.
  • Experience in Payments, Financial Services, or eCommerce required.
  • Strong communication skills.
  • Strong analytical skills.
  • Detail oriented.
  • Organizational knowledge and proven ability to work effectively in a cross-functional environment is highly preferred.

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies

View our privacy policy and accessibility info

Global Operations Outsourcing Analyst

London, United Kingdom Requisition Number R0042958 Subsidiary eBay

This newly created Global Outsourcing & Operational Excellence Analyst position is part of a newly created Operational Excellence team within Global Payment Operations.

eBay’s Managed Payments initiative is rapidly transforming Billing, Payment, Reconciliation, and Compliance operations. This individual will partner closely with our various operation teams to implement quantifiable projects and ideas that drive operational excellence.  Specifically, the primary purpose of the Global Outsourcing role is to first help define the overall opportunity and roadmap associated with changing our back office operating model.  Once clearly defined, this individual is expected to build the ‘playbook’ and in the medium to long term focus is execution. You will be responsible for overseeing several dimensions of the transformation; ranging from RFP process and partner due diligence, commercial terms, program management and implementation, or vendor management.

A successful candidate is expected to have experience in outsourcing and vendor management as well as strong process improvement and project management skills; process mapping, process time studies, and other Lean or 4DX methods are required.  Experience in operations, ideally payments, financial services, eCommerce or compliance, is essential for hitting the ground running.

It is also expected that this person will be proactive, collaborative with partners, poses strong communication skills and have a tenacious curiosity for improving the way things are done. You’re the type of person who sees the big picture and looks to make the biggest impact possible. You know how to translate the benefits of outsourcing into easy to understand business language. In short: understand processes as they are today, deconstruct and redesign so it can be optimized, make the complex simple, use numbers and facts.

Job Responsibilities

  • Oversee building the business case, as well as the roadmap, for outsourcing.
  • BPO leader must develop and implement a global program that will transform our existing operating model.
  • Partner closely with all operation teams to identify, scope, prioritize and deliver.
  • Execute projects that achieve quantifiable outcomes and develop and maintain a project dashboard, capturing RAG status, issues, milestones, etc. as well as proactively track and measure project performance using appropriate systems, tools and techniques.
  • Data and hypothesis driven analysis to identify incremental process improvements to existing workflows.
  • Infuse lean six sigma, and other best practices and methodologies, into team development and project execution.
  • Process mapping and process flow time studies.
  • Effectively align with, and collaborate with, partners across a global matrixed organization.
  • Be curious. Be inquisitive. Be ready to unlock hidden value.

Basic Requirements:

  • Building and implementing a BPO end to end program.  Inclusive of:  business case development, RFP / vendor management, extensive outsourcing / out-tasking /off shoring expertise; program management and implementation experience to ensure you can proactively spot and correct any issues that could affect BPO model. 
  • In depth understanding of business case, TCO/ROI and cost optimization with ~5-7 years of process design, process reengineering and project management experience with trackable success records.
  • Lean Six Sigma Certification.
  • PMP/PMI Certification.
  • Demonstrated success as manager leading complex implementations; with outstanding planning and organizational skills.
  • Experience in Payments, Financial Services, or eCommerce required.
  • Strong communication skills.
  • Strong analytical skills.
  • Detail oriented.
  • Organizational knowledge and proven ability to work effectively in a cross-functional environment is highly preferred.

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies

View our privacy policy and accessibility info