Partnership Manager, UK

Location:

London, United Kingdom
Requisition Number:
R0044429

Overview

eBay is seeking an experienced customer success executive for its 3rd Party Partnerships team in the UK.

Responsibilities

In this role, you will:

  • Work with external sell-side Partners in the UK to grow their eBay business

  • Improve Partner engagement and satisfaction with eBay

  • Develop an account plan and coverage strategy for your assigned Partners

  • Communicate regularly with your Partners via meetings, email as appropriate

  • Conduct semi- or annual business reviews with key Partners

  • Help build out a loyalty program for your assigned Partners

  • Execute against GMV, acquisition, product adoption, NPS goals

  • Define growth strategies for new and existing sellers at your Partners

  • Collaborate with eBay Marketing, Partners on co-marketing, lead gen efforts

  • Coordinate with eBay Marketing, Partners on event planning, execution

  • Participate in relevant Partner events as needed

  • Work with eBay Seller Marketing to deliver relevant, on-brand Partner comms

  • Advise internal eBay teams who wish to leverage the seller reach of Partners

  • Influence internal eBay teams to provide the best possible Partner experience

  • Use analytics to provide direction to internal and external constituents

  • Liaise with MIS and MSO on support and onboarding tickets as needed

  • Report to the Partner UK Lead

  • Be the voice of the Partner within eBay

Qualifications: Required

  • Bachelor’s degree or equivalent

  • 5 years of professional experience

  • 3-5+ years in B2B partner management, account management or BD

  • Good working knowledge of e-commerce and online marketplaces

  • Strong planning, time management and organizational skills

  • Ability to connect with and influence internal and external customers

  • Driven, with a track record of partner business growth

  • Proficient with Microsoft Office Suite and analytics tools

  • Comfortable presenting to internal and external audiences

  • Ability to travel up to 25% (*post-pandemic*)

Qualifications: Desired

  • Experience managing technology partnerships with API developers

  • Background in CRM, loyalty programs or tiered customer management

  • Solid understanding of eBay UX, features and tools for B2C sellers

  • Domain expertise in electronics, fashion, motors or luxury

  • Good at product marketing and partner project management

  • Savvy at prioritizing product initiatives, internally and externally

  • Quick adaptability in a constantly changing, fast-paced environment

  • Strong professional writing skills

Benefits:

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

We love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about our Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

#LI-CR1

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

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View our privacy policy and accessibility info

Partnership Manager, UK

London, United Kingdom Requisition Number R0044429 Subsidiary eBay

Overview

eBay is seeking an experienced customer success executive for its 3rd Party Partnerships team in the UK.

Responsibilities

In this role, you will:

  • Work with external sell-side Partners in the UK to grow their eBay business

  • Improve Partner engagement and satisfaction with eBay

  • Develop an account plan and coverage strategy for your assigned Partners

  • Communicate regularly with your Partners via meetings, email as appropriate

  • Conduct semi- or annual business reviews with key Partners

  • Help build out a loyalty program for your assigned Partners

  • Execute against GMV, acquisition, product adoption, NPS goals

  • Define growth strategies for new and existing sellers at your Partners

  • Collaborate with eBay Marketing, Partners on co-marketing, lead gen efforts

  • Coordinate with eBay Marketing, Partners on event planning, execution

  • Participate in relevant Partner events as needed

  • Work with eBay Seller Marketing to deliver relevant, on-brand Partner comms

  • Advise internal eBay teams who wish to leverage the seller reach of Partners

  • Influence internal eBay teams to provide the best possible Partner experience

  • Use analytics to provide direction to internal and external constituents

  • Liaise with MIS and MSO on support and onboarding tickets as needed

  • Report to the Partner UK Lead

  • Be the voice of the Partner within eBay

Qualifications: Required

  • Bachelor’s degree or equivalent

  • 5 years of professional experience

  • 3-5+ years in B2B partner management, account management or BD

  • Good working knowledge of e-commerce and online marketplaces

  • Strong planning, time management and organizational skills

  • Ability to connect with and influence internal and external customers

  • Driven, with a track record of partner business growth

  • Proficient with Microsoft Office Suite and analytics tools

  • Comfortable presenting to internal and external audiences

  • Ability to travel up to 25% (*post-pandemic*)

Qualifications: Desired

  • Experience managing technology partnerships with API developers

  • Background in CRM, loyalty programs or tiered customer management

  • Solid understanding of eBay UX, features and tools for B2C sellers

  • Domain expertise in electronics, fashion, motors or luxury

  • Good at product marketing and partner project management

  • Savvy at prioritizing product initiatives, internally and externally

  • Quick adaptability in a constantly changing, fast-paced environment

  • Strong professional writing skills

Benefits:

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

We love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about our Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

#LI-CR1

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies

View our privacy policy and accessibility info