Research Manager

Location:

London, London, United Kingdom
Requisition Number:
R0054482

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.

Core responsibilities:

  • Bring the voice of the customer to life by delivering insights to internal eBay partners
  • Influence partner plans and highlight opportunities according to customer needs and insights
  • Partner with and understand objectives of stakeholder teams
  • Address partner insight needs by utilising existing studies and research programmes (regular trackers, previous research, etc.), as well as ad-hoc studies as needed
  • Work closely and collaboratively with partners in the organisation to understand customer insights needs and ensure that insights are understood and taken into account
  • Be creative in ways to approach to gathering customer insights to maximise impact
  • Use a variety of research resources/ techniques to address customer insight needs

Skills & experience:

  • Desire to empathise with customers and genuinely understand their needs and motivations
  • Ability to use a variety of customer data (qual, quant, analytics) to get to the key insights that help eBay build the right experiences for customers
  • Ability to take insights and customer voice and influence the plans and strategies of partner organisations
  • Effective communication of key insights and recommendations to partners
  • Experience generating customer insights and running customer research programmes end to end
  • Track record of impactful, successfully-executed research projects
  • Ability to partner effectively with customers to understand their needs and formulate effective plans to address

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

#LI-CD1

#LI-hybrid

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible. Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes Colorado, Hawaii and New Mexico.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

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View our privacy policy and accessibility info

Research Manager

London, London, United Kingdom Requisition Number R0054482

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.

Core responsibilities:

  • Bring the voice of the customer to life by delivering insights to internal eBay partners
  • Influence partner plans and highlight opportunities according to customer needs and insights
  • Partner with and understand objectives of stakeholder teams
  • Address partner insight needs by utilising existing studies and research programmes (regular trackers, previous research, etc.), as well as ad-hoc studies as needed
  • Work closely and collaboratively with partners in the organisation to understand customer insights needs and ensure that insights are understood and taken into account
  • Be creative in ways to approach to gathering customer insights to maximise impact
  • Use a variety of research resources/ techniques to address customer insight needs

Skills & experience:

  • Desire to empathise with customers and genuinely understand their needs and motivations
  • Ability to use a variety of customer data (qual, quant, analytics) to get to the key insights that help eBay build the right experiences for customers
  • Ability to take insights and customer voice and influence the plans and strategies of partner organisations
  • Effective communication of key insights and recommendations to partners
  • Experience generating customer insights and running customer research programmes end to end
  • Track record of impactful, successfully-executed research projects
  • Ability to partner effectively with customers to understand their needs and formulate effective plans to address

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

#LI-CD1

#LI-hybrid

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible. Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes Colorado, Hawaii and New Mexico.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies

View our privacy policy and accessibility info