Merchant Integration Account Manager

Location:

Salt Lake City, Utah
Requisition Number:
R0051241

We Empower People and Create Economic Opportunity:

eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses, and organizations of all sizes. Our strategic vision is to become the best global marketplace for buyers and sellers through a tech-led reimagination of the company. Looking for a purpose-driven company that puts the customer at the heart of everything? A culture that encourages people to think big and be curious, to act with urgency and integrity and to be fearlessly inclusive? That’s who we are. If this sounds compelling, join eBay!

About the Team:

eBay Marketplaces operates in 190 markets around the world. Here, it’s simple: we succeed when sellers do! We share a common goal with our sellers to bring more buyers to the marketplace and to keep them coming back. Business Development, Integration and Seller Success teams are designed to onboard and enable marketplace Sellers for optimization and goal achievement in eBay’s marketplace.

The Opportunity:

We are seeking an Integration Account Manager that will specialize in delivering integration support to Medium, Large & Enterprise level merchants in partnership with 3rd party onboarding tools & solutions. The 3rd party Integration Account Manager will manage multiple, concurrent, seller onboarding projects that have been targeted by our Business Development team - accountable to ensure merchants are provided with a solid foundation of eBay’s standard practices & behaviors, have the technical capabilities required to succeed within the marketplace, & are prepared to operate and grow at scale.

In addition to the direct management of individual merchants, the optimal candidate will also assume the responsibility of identifying and/or managing key partnership opportunities that will enhance and accelerate the seller onboarding experience for merchants in support of our Focused Vertical initiatives. Delivering scalable & repeatable solutions that will unlock accelerated inventory onboarding, Integration & seller efficiencies, and develop workflows built to enable seller success for the long-term.

The 3rd Party Integration Account Manager will report to Merchant Integration which is part of the broader eBay Revenue & Seller Success family of teams.

Responsibilities:

  • Assume complete ownership of individual outcomes associated with end-to-end seller onboarding to the eBay marketplace:
  • Develop & maintain a comprehensive understanding of listing processes, transaction flows, on site tools, and marketplace best practices
  • Participant in pre-implementation discussions between business development & targeted merchants
  • Manage multiple strategic & complex seller integration projects concurrently
  • Transition customer relationship from business development ownership into the Merchant Integration program
  • Lead customers through a hands-on integration project - from site registration to product creation, inventory management, order management, & customer service process development
  • Ensure laser focus on optimization, feature adoption, & selling terms that create great search and customer experiences
  • Implementation of key eBay site initiatives and maintenance of a healthy business on the eBay platform
  • Maintain and record relevant customer interactions and opportunities in Salesforce
  • Responsible for KPI’s that include inventory commitments, seller standards, and customer satisfaction, while understanding the inputs required to achieve goals
  • Work cross functionally with business development partners, key internal stakeholders (trust, policy, verticals, product, Ads), & Merchant Integration counterparts
  • Communicate to leadership on a regular basis overall status, key results, & potential risk
  • Identify, develop, & manage relationships associated with key 3rd Party and/or internal solutions to unlock full potential of Merchant Integration program:
  • Architect and development solutions associated with current seller onboarding deficiencies and challenges – accounting for existing technology gaps (marketplace, industry specific, seller specific)
  • Deployment and implementation of seller connectivity solutions built with accelerated, & quality, onboarding results in forefront
  • Develop & maintain a comprehensive understanding of 3rd party onboarding & integration solutions – defining pros, cons, gaps, & relationship to existing eBay technology
  • Cultivate relationships with long tail (non-managed) and strategic partners to identify capabilities and support mechanisms appropriate for integration
  • Manage relationships with key partners involved in 3rd party solution development and Focus Vertical Initiatives (Global Partnerships, Product, Catalog, & Vertical leadership)

Candidate profile:

  • Customer focused first
  • Critical thinker who can quickly diagnose problems with hypotheses & quantify impact
  • Able to present to & comfortable around multiple levels of leaders
  • Has a strong sense of accountability & drive
  • Organized with attention to detail – able to prioritize multiple competing projects, assign & complete within deadline
  • Eager to continuously learn (personally & from the job)
  • Self-starter who enjoys working in a dynamic, collaborative, and high growth environment
  • Ability to influence a variety of leaders across different organizations

Qualifications:

  • Passionate about the eBay marketplace and seller community
  • Minimum Bachelor’s degree or college diploma
  • 5+ years experience within eCommerce / Marketplaces
  • In-depth knowledge of eBay / eCommerce selling strategies and best practices
  • Comfort with ambiguity and operating independently in a fast-paced environment
  • Demonstrated relationship management and project management experience
  • Experience using technology & automation to solve problems
  • Strong executive presence, polished communication skills, and ability to influence diverse stakeholders
  • Strong analytical skills in interpreting data and turning it into action

Benefits:

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible. Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes Colorado, Hawaii and New Mexico.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

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View our privacy policy and accessibility info

Merchant Integration Account Manager

Salt Lake City, Utah Requisition Number R0051241

We Empower People and Create Economic Opportunity:

eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses, and organizations of all sizes. Our strategic vision is to become the best global marketplace for buyers and sellers through a tech-led reimagination of the company. Looking for a purpose-driven company that puts the customer at the heart of everything? A culture that encourages people to think big and be curious, to act with urgency and integrity and to be fearlessly inclusive? That’s who we are. If this sounds compelling, join eBay!

About the Team:

eBay Marketplaces operates in 190 markets around the world. Here, it’s simple: we succeed when sellers do! We share a common goal with our sellers to bring more buyers to the marketplace and to keep them coming back. Business Development, Integration and Seller Success teams are designed to onboard and enable marketplace Sellers for optimization and goal achievement in eBay’s marketplace.

The Opportunity:

We are seeking an Integration Account Manager that will specialize in delivering integration support to Medium, Large & Enterprise level merchants in partnership with 3rd party onboarding tools & solutions. The 3rd party Integration Account Manager will manage multiple, concurrent, seller onboarding projects that have been targeted by our Business Development team - accountable to ensure merchants are provided with a solid foundation of eBay’s standard practices & behaviors, have the technical capabilities required to succeed within the marketplace, & are prepared to operate and grow at scale.

In addition to the direct management of individual merchants, the optimal candidate will also assume the responsibility of identifying and/or managing key partnership opportunities that will enhance and accelerate the seller onboarding experience for merchants in support of our Focused Vertical initiatives. Delivering scalable & repeatable solutions that will unlock accelerated inventory onboarding, Integration & seller efficiencies, and develop workflows built to enable seller success for the long-term.

The 3rd Party Integration Account Manager will report to Merchant Integration which is part of the broader eBay Revenue & Seller Success family of teams.

Responsibilities:

  • Assume complete ownership of individual outcomes associated with end-to-end seller onboarding to the eBay marketplace:
  • Develop & maintain a comprehensive understanding of listing processes, transaction flows, on site tools, and marketplace best practices
  • Participant in pre-implementation discussions between business development & targeted merchants
  • Manage multiple strategic & complex seller integration projects concurrently
  • Transition customer relationship from business development ownership into the Merchant Integration program
  • Lead customers through a hands-on integration project - from site registration to product creation, inventory management, order management, & customer service process development
  • Ensure laser focus on optimization, feature adoption, & selling terms that create great search and customer experiences
  • Implementation of key eBay site initiatives and maintenance of a healthy business on the eBay platform
  • Maintain and record relevant customer interactions and opportunities in Salesforce
  • Responsible for KPI’s that include inventory commitments, seller standards, and customer satisfaction, while understanding the inputs required to achieve goals
  • Work cross functionally with business development partners, key internal stakeholders (trust, policy, verticals, product, Ads), & Merchant Integration counterparts
  • Communicate to leadership on a regular basis overall status, key results, & potential risk
  • Identify, develop, & manage relationships associated with key 3rd Party and/or internal solutions to unlock full potential of Merchant Integration program:
  • Architect and development solutions associated with current seller onboarding deficiencies and challenges – accounting for existing technology gaps (marketplace, industry specific, seller specific)
  • Deployment and implementation of seller connectivity solutions built with accelerated, & quality, onboarding results in forefront
  • Develop & maintain a comprehensive understanding of 3rd party onboarding & integration solutions – defining pros, cons, gaps, & relationship to existing eBay technology
  • Cultivate relationships with long tail (non-managed) and strategic partners to identify capabilities and support mechanisms appropriate for integration
  • Manage relationships with key partners involved in 3rd party solution development and Focus Vertical Initiatives (Global Partnerships, Product, Catalog, & Vertical leadership)

Candidate profile:

  • Customer focused first
  • Critical thinker who can quickly diagnose problems with hypotheses & quantify impact
  • Able to present to & comfortable around multiple levels of leaders
  • Has a strong sense of accountability & drive
  • Organized with attention to detail – able to prioritize multiple competing projects, assign & complete within deadline
  • Eager to continuously learn (personally & from the job)
  • Self-starter who enjoys working in a dynamic, collaborative, and high growth environment
  • Ability to influence a variety of leaders across different organizations

Qualifications:

  • Passionate about the eBay marketplace and seller community
  • Minimum Bachelor’s degree or college diploma
  • 5+ years experience within eCommerce / Marketplaces
  • In-depth knowledge of eBay / eCommerce selling strategies and best practices
  • Comfort with ambiguity and operating independently in a fast-paced environment
  • Demonstrated relationship management and project management experience
  • Experience using technology & automation to solve problems
  • Strong executive presence, polished communication skills, and ability to influence diverse stakeholders
  • Strong analytical skills in interpreting data and turning it into action

Benefits:

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible. Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes Colorado, Hawaii and New Mexico.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies

View our privacy policy and accessibility info