Content Design Lead

Location:

San Francisco, California
Bellevue, Washington
Requisition Number:
R0043316

Design at eBay is on a mission to modernize our marketplace, build the future of ecommerce and celebrate the uniqueness of our inventory and our community. We help buyers find their perfect item, let sellers find the next person who will love their possessions, and provide the platform for our small business sellers to grow and thrive.

As a Content Design Lead, you believe writing is designing. You see language as a design material and you get others to think the same. You’re energized by solving complex design problems with deceptively simple words. You advocate for our users relentlessly, wield the power of information hierarchy and clear language, and use data and insights to inform every decision.

At eBay, you’ll work closely with design leaders, user research, product management, brand, marketing, and engineering to successfully go from early-stage product concepts to launch. You’ll bring consistency to and elevate the experience by crafting value propositions, strategic messaging frameworks, user journeys and customer-facing UI copy. You’ll also create language strategies that work for international markets and work with the localization team to ensure the experience translates across cultures in the best way possible. 

You’re responsive, flexible, and able to succeed within an open and collaborative peer environment. You’re comfortable with ambiguity and have experience navigating it, but you’re also not afraid to ask questions and embrace a growth mindset. 

Basic qualifications

  • 6+ years experience in content-focused roles with 3+ of those years on product-focused content

  • A portfolio of work demonstrating human-centered design thinking and solutions

  • Experience with product content strategy for web and mobile, including designing for accessibility and inclusivity, usability and A/B testing

  • Collaborates well with others and understands how to influence without authority

  • Excellent, highly creative communication and critical-thinking skills

  • Effective collaboration in cross-functional design and product teams

  • Management of multiple projects in a fast-paced and an ambiguous environment

  • Bachelor’s degree or equivalent in English, journalism, communications, marketing, human-centered interaction, or related field.

  • Can identify potential problems with a strategy vs. providing prescriptive advice

Preferred qualifications

  • Agile or Lean UX environment experience 

  • Working knowledge of Figma, Ditto, and Acrolinx 

  • B2B or B2C e-commerce, financial services, payments, or retail industry experience


Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

About eBay

eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes. eBay Marketplaces operates in 190 markets around the world. Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay – a company you can be proud to be a part of.

#LI-NW1

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies

View our privacy policy and accessibility info

Content Design Lead

San Francisco, California
Bellevue, Washington
Requisition Number R0043316 Subsidiary eBay

Design at eBay is on a mission to modernize our marketplace, build the future of ecommerce and celebrate the uniqueness of our inventory and our community. We help buyers find their perfect item, let sellers find the next person who will love their possessions, and provide the platform for our small business sellers to grow and thrive.

As a Content Design Lead, you believe writing is designing. You see language as a design material and you get others to think the same. You’re energized by solving complex design problems with deceptively simple words. You advocate for our users relentlessly, wield the power of information hierarchy and clear language, and use data and insights to inform every decision.

At eBay, you’ll work closely with design leaders, user research, product management, brand, marketing, and engineering to successfully go from early-stage product concepts to launch. You’ll bring consistency to and elevate the experience by crafting value propositions, strategic messaging frameworks, user journeys and customer-facing UI copy. You’ll also create language strategies that work for international markets and work with the localization team to ensure the experience translates across cultures in the best way possible. 

You’re responsive, flexible, and able to succeed within an open and collaborative peer environment. You’re comfortable with ambiguity and have experience navigating it, but you’re also not afraid to ask questions and embrace a growth mindset. 

Basic qualifications

  • 6+ years experience in content-focused roles with 3+ of those years on product-focused content

  • A portfolio of work demonstrating human-centered design thinking and solutions

  • Experience with product content strategy for web and mobile, including designing for accessibility and inclusivity, usability and A/B testing

  • Collaborates well with others and understands how to influence without authority

  • Excellent, highly creative communication and critical-thinking skills

  • Effective collaboration in cross-functional design and product teams

  • Management of multiple projects in a fast-paced and an ambiguous environment

  • Bachelor’s degree or equivalent in English, journalism, communications, marketing, human-centered interaction, or related field.

  • Can identify potential problems with a strategy vs. providing prescriptive advice

Preferred qualifications

  • Agile or Lean UX environment experience 

  • Working knowledge of Figma, Ditto, and Acrolinx 

  • B2B or B2C e-commerce, financial services, payments, or retail industry experience


Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

About eBay

eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes. eBay Marketplaces operates in 190 markets around the world. Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay – a company you can be proud to be a part of.

#LI-NW1

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies

View our privacy policy and accessibility info