Sr Product Manager Trust and Safety

San Francisco, California Requisition Number R0017659 Subsidiary StubHub

Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay – a company you can be proud to be a part of.

ORGANIZATION:     StubHub,www.stubhub.com (an eBay company NASDAQ: EBAY)

StubHub’s purpose is to connect people through inspiring event experiences. We connect fans with their favorite teams, shows and artists and introduce them to the ones they'll love next. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and the first live entertainment rewards program, Fan Rewards™. Our business partners include more than 130 properties in MLB, NBA, NHL, MLS and NCAA, plus AEG, AXS and Spectra Ticketing & Fan Engagement. With the acquisition of Ticketbis in August 2016, throughout the world, StubHub provides the total end-to-end event going experience.  StubHub is an eBay company (NASDAQ: EBAY).  For more information on StubHub, visitStubHub.com or follow @StubHub on TwitterFacebook and Instagram or YouTube.com/StubHub.

Stubhub’s global Product Organization is looking for a very talented, innovative and driven Product Manager (PM) who will work closely with Trust and Safety Teams (InfoSec and Fraud/Risk Operations teams) and the Business Units to build products and solution that will help CS effectively monitor and manage the agent and customer experience. The PM will also work closely with Fraud/Risk Operations, Product Development, and Quality Assurance teams throughout the Product lifecycle. Emphasis will be on identifying innovative, efficient, scalable solutions and driving their implementation.

  • Directly engage with business and technology related stakeholders (including other product managers, risk, compliance, security, architecture, development, business analysis, project managers) to deliver on strategic, financial and product goals.
  • Facilitate requirements and design meetings to understand and collect business needs.
  • Define product requirements including writing clear, detailed, and thorough specifications for simple to complex features.
  • Work with engineering to ensure technical specifications and final product meets the defined business requirements and design.
  • Manage the overall product support strategy to ensure all end to end operations are ready for launches and product and service changes.
  • Develop and manage project plans that address areas of customer dissatisfaction and other issues identified during business reviews and analyses.
  • Partner closely with cross-functional teams to successfully address trust and safety issues that arise and bring new features/enhancements to market. Involves integrating efforts of product management, other organization units and vendors in development, implementation and maintenance of products while ensuring they adhere to compliance/privacy regulations and policies.
  • Strong analytical and problem solving skills and experience applying these skills to resolve strategic business and product questions, product design and technical issues.
  • Ability to communicate verbally and in writing clearly and succinctly, complex design and technical issues, as well as business and product requirements.
  • Ability to summarize and present complex issues to a variety of audiences: technical, non-technical and executive personnel.
  • Experience as a Product Owner in an Agile environment.

Basic Qualifications:

  • BS or equivalent degree plus 3+ years related work experience.
  • Strong analytical skills and proven experience developing business cases, specifying detailed product requirements and evaluating customer research.
  • Proven track record working with partners to bring new products to market.
  • Creative and strategic thinker, with an action-oriented drive, capable of working effectively in a dynamic organization.
  • Experience in partnering with multiple stakeholders and leading cross-functional teams through influence, negotiation and relationship building to drive results.
  • Understanding the importance of fraud and risk management within a digital goods context.
  • Strong understanding of software and product development life cycles and development practices.
  • Basic understanding of machine learning and statistical modeling is a plus.

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R0017659

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eBay Inc. is an equal opportunity employer, dedicated to workforce diversity. All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability or long term unemployment circumstances. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at globaltalentacquisition@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible.

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