Monetization Project Manager, Recent GraduateSan Jose, California Requisition Number R0040956 Subsidiary eBay
The Pricing & Monetization team is responsible for defining the vision for how eBay monetizes its marketplace -- balancing growth, customer satisfaction, and financial objectives for eBay within a challenging and dynamic competitive landscape. Using a data-driven approach, the team identifies and executes on opportunities to accelerate commerce on the multi-billion dollar eBay.com platform while simultaneously innovating and simplifying the experience for our customers.
The role of Monetization Project Manager is to develop a landscape of eBay seller profiles that both currently and would potentially participate in eBay fee promotions. The outcome will be defined personas and demographics of sellers, how they currently interact with us, and which other mechanisms would be impactful. This individual will work cross-functionally with Product, Marketing, Seller Engagement, and Customer Service, managing the complete program and ensuring the deliverables are clear and meaningful.
Execute a comprehensive seller landscape identification project to determine what kinds of sellers participate in eBay seller promotions, how they receive notification of these, what offers they find compelling, what kinds of sellers (consumer, business, business size), and what other ways would they like to communicate and learn about offers.
Conduct market research to identify how eBay seller promotions are situated relative to other US marketplaces.
Partner with the social media team to identify how different cohorts of sellers can be engaged with.
Develop and send a survey to obtain additional data from sellers currently using promotions to understand how these currently affect behavior and what else might be meaningful to them.
Interview sellers both virtually, via phone, and in person to collect feedback and anecdotes about their current eBay business and why they do or do not engage with promotions
Complete a set of personas and recommendations to drive improvement in the business.
Experience with a detailed project process for execution, such as marketing campaign operational set-up, fulfillment processes, or marketing email deployment system.
Extremely detail-orientated and organized, with proven success in managing programs in a cross-functional team environment.
Highly skilled in managing multiple work streams and projects with a fine eye for detail, quality, and deadlines.
Embodies the work ethic and personality that thrives in a fast-paced culture with tight deadlines, shifting priorities, and matrix-managed responsibilities.
Strong verbal, written, and interpersonal communication skills.
Willingness to reach out to sellers and proactively conduct interviews
Eagerness to learn fast with strong creative problem-solving skills and a can-do attitude.
The energy, motivation and commitment to drive for results in a challenging, ever-changing environment.
Passion for the customer, innovation, and operational excellence.
Must be currently enrolled in a full-time, degree-seeking program obtaining a Bachelors or Masters degree in Business or a related field
0-3 years of experience in marketing project management, preferably an ecommerce, consumer internet, or retail company
Must be able to handle multiple priorities in an organized manner with attention to detail and strong problem solving skills.
A passion for eBay and the customer base, either existing or nascent.
Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.
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eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at email@example.com. We will make every effort to respond to your request for disability assistance as soon as possible.
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