Senior Manager, B2C Selling and Trust

Location:

San Jose, California
San Francisco, California
Requisition Number:
R0050162

Position Summary

Help us change the future of retail! Are you looking for an outstanding role where you can lead end-to-end experiences across our marketplace and be responsible for the P&L outcomes?

Being the Seller platform of choice is a top critical initiative at eBay. We are committed to exceeding our professional / business (“B2C”) sellers’ expectations and removing friction from every aspect of their experience.

As the Senior Manager of B2C Selling and Trust, you will build strategies and own initiatives that improve the experiences for our North American sellers.  You will be responsible for ensuring that eBay’s risk models and trust policies align with the key growth strategies for the Americas business unit to deliver a great end-to-end seller experience.  You will work across multiple product areas including onboarding and registration, core site experience, seller performance standards, communications, and policies. You will use analytics and research to build a deep understanding of B2C seller needs and turn these insights into roadmaps and actions. As a key leader in the Americas organization, you will also collaborate across partners (Product Management, Engineering, Design, Analytics, Risk, Customer Support) to align policies and set standards for the benefit of all the large and small businesses on our platform.

Your work will touch millions of B2C Sellers, helping them to grow their business in a streamlined, consistent, and profitable way.

What You’ll Do

Strategy Definition and Prioritization: Identify and address seller improvement opportunities; develop business cases, drive continuous improvement, and set objectives and critical metrics for the B2C Seller experience

Benefit Quantification: Build the case for change using seller data, analysis of financial and operational metrics, and competitive benchmarking

Roadmap Ownership: Develop roadmaps to deliver the capabilities our B2C Sellers need most, e.g., smooth onboarding, consistent policies, great seller tools, easy listing management, efficient shipping, clear communications, and extensive self-service

Teamwork: Collaborate with partners, aligning to shared strategies and goals, championing seller experiences, and innovating across teams

Results and Accountability: Define the product vision, build business cases, and measure results; demonstrate strong dedication towards goals and driving impactful projects focused on improving seller experience, value, and quality

Who You Are

  • Proven leader that can inspire cross-functional teams, delivering experiences at eBay’s scale
  • High level of comfort with analytical approaches and quantitative methods
  • Committed, independent, self-starter comfortable working in a fast-paced environment
  • Proven track record leading multiple priorities simultaneously with minimum guidance and high attention to detail
  • Excellent organizational and written/verbal communication skills
  • Comfortable making pitches to executives, as well as business, product, monetization and policy teams
  • Well versed in both online and integrated retail environments
  • Understand the importance of design and research and how both fit into building new processes and deploying new technologies

Minimum Qualifications

  • BA/BS degree, with 5+ years of relevant ecommerce experience, e.g., Trust and Risk Operations, Seller Experience, Product Management, Program Management, Product Operations, Product Strategy, Defect Reduction
  • Prior experience owning end-to-end eCommerce experiences, and using measures like NPS, conversion funnels and financial results
  • Proven experience leading the delivery of strategies from roadmap to delivery in a highly collaborative culture
  • Experience in Agile Product Management
  • Solid understanding of technical solutions used in marketplaces and ecommerce platforms and familiarity with system architecture and APIs
  • Creative problem-solving skills

Preferred Qualifications

  • MBA or advanced degree a plus

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here:https://www.ebayinc.com/company/diversity-inclusion/

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

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View our privacy policy and accessibility info

Senior Manager, B2C Selling and Trust

San Jose, California
San Francisco, California
Requisition Number R0050162

Position Summary

Help us change the future of retail! Are you looking for an outstanding role where you can lead end-to-end experiences across our marketplace and be responsible for the P&L outcomes?

Being the Seller platform of choice is a top critical initiative at eBay. We are committed to exceeding our professional / business (“B2C”) sellers’ expectations and removing friction from every aspect of their experience.

As the Senior Manager of B2C Selling and Trust, you will build strategies and own initiatives that improve the experiences for our North American sellers.  You will be responsible for ensuring that eBay’s risk models and trust policies align with the key growth strategies for the Americas business unit to deliver a great end-to-end seller experience.  You will work across multiple product areas including onboarding and registration, core site experience, seller performance standards, communications, and policies. You will use analytics and research to build a deep understanding of B2C seller needs and turn these insights into roadmaps and actions. As a key leader in the Americas organization, you will also collaborate across partners (Product Management, Engineering, Design, Analytics, Risk, Customer Support) to align policies and set standards for the benefit of all the large and small businesses on our platform.

Your work will touch millions of B2C Sellers, helping them to grow their business in a streamlined, consistent, and profitable way.

What You’ll Do

Strategy Definition and Prioritization: Identify and address seller improvement opportunities; develop business cases, drive continuous improvement, and set objectives and critical metrics for the B2C Seller experience

Benefit Quantification: Build the case for change using seller data, analysis of financial and operational metrics, and competitive benchmarking

Roadmap Ownership: Develop roadmaps to deliver the capabilities our B2C Sellers need most, e.g., smooth onboarding, consistent policies, great seller tools, easy listing management, efficient shipping, clear communications, and extensive self-service

Teamwork: Collaborate with partners, aligning to shared strategies and goals, championing seller experiences, and innovating across teams

Results and Accountability: Define the product vision, build business cases, and measure results; demonstrate strong dedication towards goals and driving impactful projects focused on improving seller experience, value, and quality

Who You Are

  • Proven leader that can inspire cross-functional teams, delivering experiences at eBay’s scale
  • High level of comfort with analytical approaches and quantitative methods
  • Committed, independent, self-starter comfortable working in a fast-paced environment
  • Proven track record leading multiple priorities simultaneously with minimum guidance and high attention to detail
  • Excellent organizational and written/verbal communication skills
  • Comfortable making pitches to executives, as well as business, product, monetization and policy teams
  • Well versed in both online and integrated retail environments
  • Understand the importance of design and research and how both fit into building new processes and deploying new technologies

Minimum Qualifications

  • BA/BS degree, with 5+ years of relevant ecommerce experience, e.g., Trust and Risk Operations, Seller Experience, Product Management, Program Management, Product Operations, Product Strategy, Defect Reduction
  • Prior experience owning end-to-end eCommerce experiences, and using measures like NPS, conversion funnels and financial results
  • Proven experience leading the delivery of strategies from roadmap to delivery in a highly collaborative culture
  • Experience in Agile Product Management
  • Solid understanding of technical solutions used in marketplaces and ecommerce platforms and familiarity with system architecture and APIs
  • Creative problem-solving skills

Preferred Qualifications

  • MBA or advanced degree a plus

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here:https://www.ebayinc.com/company/diversity-inclusion/

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies

View our privacy policy and accessibility info