Learning Specialist

Shanghai, China Requisition Number R0033757 Subsidiary eBay

There is an exciting opportunity to join the Learning and Performance Support team as a Learning Specialist supporting our APAC region.This position will be based in our Shanghai office and will serve multiple lines of business on various types of training (e.g. new hire/product/up-skilling/tools/soft skills, etc.) This individual will maintain and evolve existing and new processes that are utilized to support our in-house and outsourced partner training needs. They will collaborate with APAC in-house GSD, our global learning and performance support teams as well as external partner learning teams on various learning objectives to ensure consistency and approach.  They will also represent the voice of our partner learning and support teams and teammates to be the subject matter expert when it comes to deliverables with internal and external partner training expectations. 

Job Description:

The Learning Specialist must be accomplished and able to perform successfully in the following areas:

• Driving performance through the execution and delivery of all types of training, specifically by supporting new hire/product and policy changes/tools updates and any department specific topic, as business needs dictate.
• Representing training effectiveness to management through training evaluation, analytics, and detailed analysis that pinpoints changes in behaviors, root causes, and successes or opportunities of training interventions
• Provide leadership in all applicable training's
• Consult with Instructional Designers and eLearning Developers to ensure that objectives are met.
• Make recommendations as to the training methodology
• Partner with Leadership to coordinate the scheduling and execution of training
• Ensure all administrative tasks are executed on (i.e. training coordination, materials, scheduling of rooms, rosters, scheduling make-up classes, etc.)
• Be a promoter of our eBay cultural values and our GCX purpose
• Act as a SME and mentor for outsourced partner trainers
• Be creative in ways to modify/improve training delivery to gain efficiency
• Other project and duties as assigned

Required Skills and Expertise:

  • Demonstrated business acumen (eBay Policies, process, etc.) Experience working within GCX; strong business subject matter knowledge
  • A proven track record of successfully delivering training (virtual or in-person)
  • Must be comfortable presenting in front of small to large groups
  • Effective communication skills; both verbal and written
  • Must be creative and adaptable to various learning methodologies to ensure transfer of learning
  • Must be able to adapt in a constantly changing environment 
  • Deal with ambiguous situations to define requirements and execute for success
  • Must be flexible with schedule to deliver training at various hours or locations
  • English skill requiring fluent communication in verbal and clear communication in written

Preferred Skills and Expertise:

  • Experience with training delivery dealing with multiple delivery types: ILT, blended, virtual classrooms (i.e. Adobe Connect or Video Conferencing, etc.) 
  • Global or Outsource (External) Partner support experience
  • Demonstrated organization, planning, and project management skills
  • Strong analytical and problem-solving skills
  • Strong collaboration skills and ability to adapt in a constantly changing environment
  • Solid understanding of learning & development best practices and demonstrated ability to apply in a business environment
  • Multi-task skill which allows different training requests come at the same time and able to prioritize and find the best solution

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eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible.

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