Top Merchant Specialist

Shanghai, China Requisition Number R0035586 Subsidiary eBay

Specific Duties:

·Respond to email/phone inquiries, solve customers inquiry timely

·Outreach customers with product information and site navigation in Mandarin and English.

·Troubleshoot and identify issues

·Research accounts and transactions to investigate solution to contact issue

·Provide accurate and complete solution to contacts

·Show politeness and a willingness to assist

·Take ownership for resolution of the contact

·Create a relationship of trust between members and eBay

·Summarize and provide customer feedback to management

·Perform related duties as assigned

Job Requirements:

·Having customer service experienced required  preferably in a call center, internet

·Good oral and written English skill

·Bachelor Degree or Equivalent work experience preferred

·More than 1 year experience in a customer support environment preferred

·Strong analytical and problem-solving skills

·Effective skills with internet navigation

·Strong proficiency in Microsoft Office and the internet

·Team work, good communication skills and self-motivated

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eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at  We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see:

EEO is the Law Poster

EEO is the Law Poster Supplement

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