Head of Japan Customer Experience, MP

Tokyo, Tokyo Requisition Number R0013177 Subsidiary eBay

Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay – a company you can be proud to be a part of.

Job Requirements

  • Outline a strategic plan that will create an outstanding service organization and improve current customer service levels on route to be best of breed, with strong line of sight to value add our business growth
  • Renew and energize a collaborative and highly engaged employee culture; creating a great place to work that attracts and retains top talent.  Furthermore, assess, build and begin delivering on an organizational development plan that is aligned with the business’ strategic objectives and addresses key competency gaps.  
  • Take personal ownership and accountability for delivering bottom line improvement to eBay shareholders.  Assess and drive operational excellence initiatives to realize budget objectives.
  • Build credibility, trust and strong partnerships with the business leadership team and all business units. Strong ability to manage key stakeholders across matrix organization.

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eBay Inc. is an equal opportunity employer, dedicated to workforce diversity. All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability or long term unemployment circumstances. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible.

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