Key Account Manager Japan

Tokyo, Tokyo Requisition Number R0016273 Subsidiary StubHub

Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay – a company you can be proud to be a part of.

At StubHub, our mission is simple: provide fans a safe, convenient place to get tickets to the games, concerts, and theater shows they want to see, and an easy way to sell their tickets when they can't go.  StubHub is the world's largest ticket marketplace, enabling fans to buy and sell tickets to tens of thousands of sports, concert, theater and other live entertainment events. StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. The company's unique online marketplace, dedicated solely to tickets, provides all fans the choice to buy or sell their tickets in a safe, convenient and highly reliable environment. All transactions are processed and delivered by StubHub and backed by the company's FanProtect Guarantee™ processing a ticket every second today with billions of ticket sales each year globally. Company partners MLB, AEG, ESPN and many leading teams such as the San Francisco Giants and University of Texas, along with over 60 other teams in MLB, NBA, NHL and NCAA.

StubHub’s core values are:

  • We are passionate – we are fans and we act like fans.
  • We strive to be great, not just better than our competitors.
  • We are honest and work to inspire trust.
  • We innovate to continuously improve the fan experience.
  • We believe in and support free and open markets.

Responsibilities:

➢ Managing a portfolio of accounts, using an existing network of industry contacts to generate new business

➢ Forecasting the potential for the Japan market and conduct market research on competitors

➢ Maintaining and expanding relationships with existing clients

➢ Upsell the clients on the purchase of sports & musical events, travel arrangement, hospitality services and meet & greet packages

➢  Operate as the lead point of contact for any and all matters specific to your customers     

➢  Lead a small team, guide them to achieve the sales targets 

➢ Manage the post-sales service. Provide an effective follow up and verify the customer's level of satisfaction

➢ Analyze the customers’ requests and work closely with the Supply Team in order to respond the requests in an effective manner

➢ Complete all daily executed sales through the ERP (CRM)

Looking for:

➢ Fluency in Japanese and English is a must

➢ High interpersonal skills 

➢ Proven account management or other relevant experience 

➢ Experience in delivering client-focused solutions based on customer needs

Passion for live events - sports/concert/entertainment enthusiast a plus

We offer:

➢ Salary:Negotiable, based on experience

➢ Possibility of developing a professional career in an global entertainment company

➢ Training programs will be provided

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eBay Inc. is an equal opportunity employer, dedicated to workforce diversity. All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability or long term unemployment circumstances. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible.

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