ITSS MyIT Service Manager - APAC

Shanghai, China Requisition Number R0036794 Subsidiary eBay

eBay’s ITSS organization is seeking a highly motivated individual to join their Global Support team. The Regional Service Manager is responsible for leading service delivery for our employee community. The regional service manager is also responsible for service partner engagement, driving strategic initiatives, and service innovation within the portfolio.

Duties will include, but are not limited to the following:

·Manage the day-to-day operations of the APAC regional IT support team

·Ensure services are performed within established service levels while continually working to improve service response and resolution

·Manage services to budget

·Expert handling of escalations

·Manage employee satisfaction and voice of the customer activities

·Ability to establish strong partnerships with vertical technology owners

·Analyze workload to identify problems and trends

·Achieve results through specific and measurable action plans

·Create and foster a culture of service among operations staff

·Lead operating rhythms allowing for strategic improvement of established services

·MyIT Lounge service operations

·Special project leadership as assigned

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eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see:

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