Compliance Manager

Location:

Austin, Texas, United States
Salt Lake City, Utah, United States
Requisition Number:
R0053868

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.

eBay is where the world goes to shop, sell, and give. Whether you are buying new or used, plain or luxurious, commonplace or rare, trendy or one-of-a-kind - if it exists in the world, it probably is for sale on eBay. We give sellers the platform, solutions, and support they need to grow their businesses and thrive. We measure our success by our customers' success.

eBay Inc.’s innovative Legal Department is seeking an experienced compliance professional focused on compliance process and complaints management. The role can be remote or based in Austin, TX, or Salt Lake City, UT. Your responsibilities will include implementing and carrying out processes for tracking legal requirements and ensuring key partners receive timely updates regarding new legal trends and requirements. Additionally, you will be responsible for development and implementation of internal training and controls to ensure ongoing compliance with applicable complaints management regulations from state and federal regulators.

You will collaborate with cross-functional teams from Product, Go To Market teams, Risk, Compliance, and Internal Audit to help deliver an outstanding experience for our customers while ensuring eBay’s payment entities are successfully complying with existing legal requirements. The ideal candidate has prior experience with payment businesses within FinTech companies and/or other global marketplaces. Prior experience building out operational compliance programs is also preferred.

Primary Responsibilities:

  • Develop and implement controls and training related to complaints management

  • Collaborate with internal stakeholders to create compliant, user-friendly mechanisms for customers to report complaints, including ensuring business and functional partners receive consistent and timely updates related to legal trends and requirements applicable to our payments business

  • Help develop efficient, customer-centric compliance strategies

  • Work with business and functional partners to implement compliance reviews and operational controls

Qualifications:

  • At least 3+ years of relevant experience

  • Experience implementing relevant compliance programs and compliance controls, including development of overall governance requirements and creation of policies and procedures

  • The ability to build positive relationships quickly and interact with junior to senior business leaders with ease

  • Willingness to be flexible with the scope and variety of projects to be undertaken in this role

  • Comfort with ambiguity, constant change, a fast-paced culture, and a practical, solutions-oriented focus to solving compliance challenges

  • Capable of working with minimal direction

  • Strong judgment and project leadership skills and someone who is always thinking about better ways of doing things

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible. Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes Colorado, Hawaii and New Mexico.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies

View our privacy policy and accessibility info

Compliance Manager

Austin, Texas, United States
Salt Lake City, Utah, United States
Requisition Number R0053868

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.

eBay is where the world goes to shop, sell, and give. Whether you are buying new or used, plain or luxurious, commonplace or rare, trendy or one-of-a-kind - if it exists in the world, it probably is for sale on eBay. We give sellers the platform, solutions, and support they need to grow their businesses and thrive. We measure our success by our customers' success.

eBay Inc.’s innovative Legal Department is seeking an experienced compliance professional focused on compliance process and complaints management. The role can be remote or based in Austin, TX, or Salt Lake City, UT. Your responsibilities will include implementing and carrying out processes for tracking legal requirements and ensuring key partners receive timely updates regarding new legal trends and requirements. Additionally, you will be responsible for development and implementation of internal training and controls to ensure ongoing compliance with applicable complaints management regulations from state and federal regulators.

You will collaborate with cross-functional teams from Product, Go To Market teams, Risk, Compliance, and Internal Audit to help deliver an outstanding experience for our customers while ensuring eBay’s payment entities are successfully complying with existing legal requirements. The ideal candidate has prior experience with payment businesses within FinTech companies and/or other global marketplaces. Prior experience building out operational compliance programs is also preferred.

Primary Responsibilities:

  • Develop and implement controls and training related to complaints management

  • Collaborate with internal stakeholders to create compliant, user-friendly mechanisms for customers to report complaints, including ensuring business and functional partners receive consistent and timely updates related to legal trends and requirements applicable to our payments business

  • Help develop efficient, customer-centric compliance strategies

  • Work with business and functional partners to implement compliance reviews and operational controls

Qualifications:

  • At least 3+ years of relevant experience

  • Experience implementing relevant compliance programs and compliance controls, including development of overall governance requirements and creation of policies and procedures

  • The ability to build positive relationships quickly and interact with junior to senior business leaders with ease

  • Willingness to be flexible with the scope and variety of projects to be undertaken in this role

  • Comfort with ambiguity, constant change, a fast-paced culture, and a practical, solutions-oriented focus to solving compliance challenges

  • Capable of working with minimal direction

  • Strong judgment and project leadership skills and someone who is always thinking about better ways of doing things

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible. Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes Colorado, Hawaii and New Mexico.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies

View our privacy policy and accessibility info