Sr. Auditor Operational Risk & Controls

Austin, Texas Requisition Number R0037092

eBay is a global commerce leader that allows you to shape how the world buys, sells, and gives. You’ll be part of a work culture that’s been genuinely committed to diversity and inclusion since its founding more than 20 years ago. Here, you can just be yourself, do your best work, and have a meaningful impact on people across the globe. We are looking for people with drive, ideas, and a passion for helping small businesses succeed to help shape the future of eBay—does this sound like you? If so, we’d love to talk to you.

About the team:

At the core of everything we do, we ensure that eBay’s customers are front-and-center in all our strategic decisions and that we execute our plans with our customers as our most important priority. Reporting to the Senior Manager, Operational Risk and Controls, you will be a key member of a newly created internal controls focused team within our Global Customer Service (GCX) group, and responsible for the following:

Primary Job Responsibilities

  • Assist in the implementation of a new internal controls program for payments and risk operations
  • Document process controls, flowcharts, policies
  • Assist the business in developing process, policies and controls
  • Plan and perform internal control monitoring activities to ensure adherence to established procedures and controls
  • Assist with planning audit program for projects
  • Analyze data and reports to identify anomalies
  • Investigate and troubleshoot areas where issues are identified
  • Conduct ongoing formal testing of the design and operating effectiveness of critical operational processes
  • Assist with risk and process gap assessments
  • Identify process improvements and simplification of processes and systems
  • Assist with major global projects and/or process re-designs due to business model and process changes
  • Provide control-related support and training for the team to help mitigate operating risk through fostering an effective controls environment
  • Assist with implementing new processes and controls in response to changes in the business environment, such as; new product introduction, changes in payment standards, and internal process changes

Preferred Skills / Experience

  • Bachelor’s Degree, or equivalent work experience
  • 2-3+ years of audit (internal or external), controls, compliance, and/or risk operations experience, or relevant work experience, preferably within the e-commerce or financial services industry
  • Experience thinking through existing processes and improvement solutions
  • Ability to take initiative to achieve results
  • Strong communication skills to educate/raise awareness of foundational elements/methodologies needed to support an internal control framework
  • Experience designing, implementing, and testing controls
  • Experience identifying risk areas and identifying solutions to address
  • Experience assessing, monitoring and remediating deficient controls
  • Experience with investigations and reporting findings
  • Proficient at navigating through ambiguity along with handling multiple tasks and meeting deadlines in a fast-paced changing environment

We love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about our Diversity & Inclusion click here:

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eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at  We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see:

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