Customer Service Representative

Draper, Utah Requisition Number R0031892 Subsidiary StubHub

At StubHub, our mission is to bring the joy of live to fans globally. We’re the world's largest ticket marketplace, and we make sure that the events where you want to be are never sold out.

The Role

Here in customer service, we are richly diverse and embrace our unique contributions and individual differences. We live life passionately. We act as one team in pursuit of connecting people with the teams, artists and people they love. We're bold, inventive and are constantly upping our game. And we're looking for people who are fully dedicated to providing unique perspectives and are passionate about providing the most memorable experiences for our fans. We hope you'll join us.

What You’ll Do

  • Surprise and delight our fans in a fast-paced environment including inbound phone calls, emails, and chat

  • Have authentic conversations with our customers and strive to resolve all concerns going two steps beyond what they ever expected

  • Increase customer satisfaction and build brand loyalty through providing exceptional service and engagement

  • Utilize software, databases, and tools appropriately

  • Maintain high performance metrics including average handle time, after call work, quality, adherence, as well as customer satisfaction

  • Take part in training and other learning opportunities to expand knowledge of our company and the role

Who We’re Looking For

  • You have a passion for attending live events

  • Exceptional customer service, active listening, and verbal and written communication skills (previous call center experience preferred)

  • Highly proficient with computers, especially with CRM software, and strong typing skills

  • Customer focus and adaptability to different personality types

  • Ability to multi-task, set priorities and manage time effectively

  • High school degree

What You’ll Get

  • $16.25 per hour (up to $17.00 per hour within the first 6 months based on performance)

  • 10% Evening Differentials

  • 10-15% Weekend Differentials

  • Quarterly Performance Bonus

  • Yearly Performance Raises

  • $200 StubHub Credit Per Year

  • Continued Career Development & Opportunity

  • Health, Vision and Dental Coverage

  • Flex Spending

  • Pet Insurance

  • Tuition Reimbursement up to $5,250

  • 16+ Days of Paid Time Off

  • Adoption and Infertility Assistance

  • Employee Stock Purchase Plans

  • 401(k) and Retirement Plans

  • Life Insurance

  • Disability Benefits

  • Paid Sabbatical Every 5 Years

  • 24 Hour Gym

  • Wellness Programs

  • Employee Discounts

Thank you for your interest in StubHub! We will review your resume and get back to you as quickly as possible. In the meantime, please check out all of the resources on our website as you continue to learn more about our culture, our mission, and our future.

Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

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eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible.

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