Top Customer Sales Associate

Draper, Utah Requisition Number R0033958 Subsidiary StubHub

At StubHub, our mission is to bring the joy of live to fans globally. We’re the world's largest ticket marketplace, and we make sure that the events where you want to be are never sold out.

The Role:

We are looking for a highly motivated customer support & sales professional to drive loyalty by actively identifying and engaging our fans. You will provide exceptional customer service that results in a memorable experience for every customer and provide value added experiences to boost top-line revenue growth, increase loyalty and profitability. Focused primarily on StubHub’s largest Buyers and former Buyers, this role is a key component to the development and success of StubHub’s new StubHub Beyond loyalty program.

What You'll Do:

  • You will support outbound call campaigns such as; fan win-back, hospitality upgrades for major events including Super Bowl and Masters, NFL and concert packages, etc

  • You will engage with our fans by providing excellent customer support to help with customer retention efforts and sales recovery

  • You will resolve customer issues in real time through the Top Buyer and Corporate Support queues

  • You will be responsible for a full understanding of the buying and selling process both pre and post transaction

  • You will authentically connect with our customers by being a subject matter expert on all sporting, music and theatre events to provide a memorable fan experience

  • You will communicate effectively to leadership and the team with reports on customer needs, problems, interests, competitive activities, and potential for new products and services

Must Haves:

  • Proven work experience as a successful outbound, inbound sales representative

  • Bachelor's Degree or equivalent experience in a related field

  • Highly proficient with MS Office

  • Familiarity with BRM and CRM practices along with ability to cultivate professional relationships

  • Highly motivated and target driven with a proven track record of conversion rates

  • Excellent selling, communication and negotiation skills

  • Prioritizing, time management and organizational skills

  • Ability to create and deliver presentations tailored to the audience needs

  • Relationship management skills and openness to feedback

What You'll Get:

  • Competitive Pay

  • 10% Evening Differentials

  • 10-15% Weekend Differentials

  • Quarterly Performance Bonus

  • Yearly Performance Raises

  • $200 StubHub Credit Per Year

  • Continued Career Development & Opportunity

  • Health, Vision and Dental Coverage

  • Flex Spending

  • Pet Insurance

  • Tuition Reimbursement up to $5,250

  • 16+ Days of Paid Time Off

  • Adoption and Infertility Assistance

  • Parental, Maternity and Family Care Leave

  • Employee Stock Purchase Plans

  • 401(k) and Retirement Plans

  • Life Insurance

  • Disability Benefits

  • Paid Sabbatical Every 5 Years

  • 24 Hour Gym

  • Wellness Programs

  • Employee Discounts

Work Environment: Fun environment with a relaxed dress code.

Work Schedule:Business hours (flexible for weekend and holiday coverage to support needs of the business)

Are you interested in joining an ambitious and close-knit team dedicated to solving meaningful customer problems? Your work will have a significant impact on the business, and help spread the joy of concerts, theater, and sports around the world.

We love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about our Diversity & Inclusion click here: https://www.ebayinc.com/our-company/diversity-inclusion/. Thank you for your interest in StubHub! We will review your resume and get back to you as quickly as possible. In the meantime, please check out all of the resources on our website as you continue to learn more about our culture, our mission, and our future.

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eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible.

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