Authentication Operations Manager (DE)

Location:

Dreilinden, Germany
Requisition Number:
R0043057

eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes.

eBay’s strategic vision is to become the best global marketplace for buyers and sellers through a tech-led re-imagination of the company. Looking for a purpose-driven company that puts the customer at the heart of everything? A culture that encourages people to think big and be curious, to act with urgency and integrity and to be fearlessly inclusive? That’s who we are.

We are looking for a Programme & Operations Manager to join our growing Authentication team, based in Dreilinden, Berlin. If you are customer-focused, operational, analytical, able to build meaningful relationships, and have an ownership mindset, we would love to hear from you!

eBay’s Authentication team is tasked with ensuring that the world shops first on eBay to buy and sell authentic luxury goods. The team is focused on closing the buyer trust gap, elevating the eBay brand, as well as improving conversion and sales price for sellers.

Key Responsibilities:

  • Model and execute a multi-year strategy to close the buyer trust gap through creation of an eBay authentication service with the goal of improving user experience for 180 million active buyers
  • Maintain an external network to deliver a market ready authentication service for collectible sneakers, luxury watches, luxury handbags and other focus categories
  • Collaborate with legal, strategic partnerships, marketing, communications, GCX (global customer experience), product development and engineers to enable program optimization
  • Analyze metrics and optimize digital product webpages to increase conversion and customer experience
  • Analyse performance of programme and partners
  • Work with strategic partnerships to launch technology pilots and ongoing projects
  • Create and facilitate creation of a post-sale authentication and distribution process for sneakers in Germany
  • Partner with Strategic Partnerships team on identification of 3PL to provide facilities and operational capability for authentication partner
  • Partner with shipping team to create preferred shipping solutions
  • Manage all packaging supply and distribution

Experience:

  • Excellent communication and collaboration skills to communicate across a broad & varied partner group
  • Adept at building relationships, driving consensus, motivating and leading cross-functional teams in order to resolve conflict, initiate resolution, mitigating potential risks, advocating potential opportunities and delivering results.
  • Sophisticated diplomatic skills will be a benefit in managing expectations, understanding partner desires, needs, and requirements, and ensuring collaboration.
  • Ability to work independently with minimal guidance while ensuring your leadership is well-informed
  • Broad experience leading cross functional teams in the Ecommerce and marketplace industry
  • Experience working at a technology-driven company in a team leadership role managing high visibility/complex projects.
  • Experience managing projects related to the upgrading and/or building out of warehouse management systems.
  • Experience managing project budgets in the $5MM - $10MM range.

Ideally you’ll also have:

  • An understanding of Supply Chain Management and B2B/B2C Fulfillment Operations
  • Understanding of Carrier Negotiation

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

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View our privacy policy and accessibility info

Authentication Operations Manager (DE)

Dreilinden, Germany Requisition Number R0043057 Subsidiary eBay

eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes.

eBay’s strategic vision is to become the best global marketplace for buyers and sellers through a tech-led re-imagination of the company. Looking for a purpose-driven company that puts the customer at the heart of everything? A culture that encourages people to think big and be curious, to act with urgency and integrity and to be fearlessly inclusive? That’s who we are.

We are looking for a Programme & Operations Manager to join our growing Authentication team, based in Dreilinden, Berlin. If you are customer-focused, operational, analytical, able to build meaningful relationships, and have an ownership mindset, we would love to hear from you!

eBay’s Authentication team is tasked with ensuring that the world shops first on eBay to buy and sell authentic luxury goods. The team is focused on closing the buyer trust gap, elevating the eBay brand, as well as improving conversion and sales price for sellers.

Key Responsibilities:

  • Model and execute a multi-year strategy to close the buyer trust gap through creation of an eBay authentication service with the goal of improving user experience for 180 million active buyers
  • Maintain an external network to deliver a market ready authentication service for collectible sneakers, luxury watches, luxury handbags and other focus categories
  • Collaborate with legal, strategic partnerships, marketing, communications, GCX (global customer experience), product development and engineers to enable program optimization
  • Analyze metrics and optimize digital product webpages to increase conversion and customer experience
  • Analyse performance of programme and partners
  • Work with strategic partnerships to launch technology pilots and ongoing projects
  • Create and facilitate creation of a post-sale authentication and distribution process for sneakers in Germany
  • Partner with Strategic Partnerships team on identification of 3PL to provide facilities and operational capability for authentication partner
  • Partner with shipping team to create preferred shipping solutions
  • Manage all packaging supply and distribution

Experience:

  • Excellent communication and collaboration skills to communicate across a broad & varied partner group
  • Adept at building relationships, driving consensus, motivating and leading cross-functional teams in order to resolve conflict, initiate resolution, mitigating potential risks, advocating potential opportunities and delivering results.
  • Sophisticated diplomatic skills will be a benefit in managing expectations, understanding partner desires, needs, and requirements, and ensuring collaboration.
  • Ability to work independently with minimal guidance while ensuring your leadership is well-informed
  • Broad experience leading cross functional teams in the Ecommerce and marketplace industry
  • Experience working at a technology-driven company in a team leadership role managing high visibility/complex projects.
  • Experience managing projects related to the upgrading and/or building out of warehouse management systems.
  • Experience managing project budgets in the $5MM - $10MM range.

Ideally you’ll also have:

  • An understanding of Supply Chain Management and B2B/B2C Fulfillment Operations
  • Understanding of Carrier Negotiation

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies

View our privacy policy and accessibility info