Salesforce Consultant (f/m/d)

Dreilinden, Germany Requisition Number R0036856 Subsidiary eBay Kleinanzeigen

eBay Kleinanzeigen is flexible and fast like a start-up, but we are part of the global eBay family. With about 100 employees, eBay Classifieds has all the features to run the business and make quick decisions. The members of our team value the ambitious spirit, "can-do attitude" and mutual respect for each other's talent and contribution. We are one of the most visited websites in Germany and are growing at an amazing speed. We currently have about 30 million active ads and more than 30 million visitors per month.

To strengthen our team at the Campus in Berlin/ Dreilinden we are looking for you as

Salesforce Consultant Sales & Service Cloud (f/m/d)

Tasks:

  • Independent realization of projects for our partners from sales or customer service
  • Process consulting and optimization for our Users
  • Support of the Salesforce CRM team in day-to-day business
  • Creation of reports and dashboards
  • 2nd level user support and training
  • You will transform business requirements into tickets for our global teams and monitor and mange their progress (unrestricted admin rights are only available to the central Teams)
  • Backlog management and support testing
  • Documentation of system usage in Confluence

Requirement:

  • You have at least 2 years of experience with Salesforce Sales and Service Cloud, ideally you have managed to gain even an appropriate certification
  • Ideally you gained already experience with the new Salesforce LIGHTNING interface
  • Your german is proficient and you have a good level of written and spoken English
  • You do have an analytical approach for your tasks and thinking analytical is part of your attitude
  • You are very confident in handling MS Office, G-Suite (especially Excel, Google Sheets) and learning new possibilities with these tools is joyfully for you
  • You are familiar with sales processes for Tele Sales and Key Account Management and have ideas how they can be improved
  • Your have a high self-motivation and your ability to learn and joy of working in a team
  • Your are great at solving problems and you are flexible in your approach
  • You are a big fan of working together with different Teams in varies projects
  • Communication and managing your requestors is a natural part of ways of working
  • Your basic knowledge and understanding about integrations from and to Salesforce helps you to improve and monitor our integrations
  • Knowing the technical possibilities of Salesforce and being up to date with the latest innovations helps you to develop new ideas for improving the system
  • Understanding complex processes and dependencies is easy for you
  • detailed documenting processes and how to guides in Atlassian Confluence or a similar system is natural for you as well as handling tickets in Jira

What we offer:

  • An outstanding culture driven by remarkable teammates that are passionate about working together for our customers.
  • An excellent working environment in a dynamic business with flat hierarchies and lots of flexibility including home office possibilities
  • Challenging work in an inclusive, extremely capable and fun-loving team
  • International career and development opportunities throughout eBay Inc.
  • Competitive salary and great benefits e.g. conference & education budget (language courses, soft-skill training and mentoring), company pension scheme, employee stock plans, mobile phone for business and personal use, the latest MacBook Pro, Notebook, PC you name it
  • An excellent campus with fitness center (yoga, pilates, cycling), table soccer, bike rental, beach volleyball court, coffee-bar, canteen and shuttle-service
  • The green surroundings invites you to combine meetings with a walk around our lake or through the forest to get some fresh air

We love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay Kleinanzeigen is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about our Diversity & Inclusion click here: https://www.ebayinc.com/our-company/diversity-inclusion/

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eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see:

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