Sr. Manager Plus Loyalty (f/m/d)

Dreilinden, Germany Requisition Number R0036339 Subsidiary eBay

eBay is a global commerce leader that allows you to shape how the world buys, sells, and gives. You’ll be part of a work culture that’s been genuinely committed to diversity and inclusion since its founding more than 20 years ago. Here, you can just be yourself, do your best work, and have a meaningful impact on people across the globe. We are looking for people with drive, ideas, and a passion for helping small businesses succeed to help shape the future of eBay—does this sound like you? If so, we’d love to talk to you!

About the team:

We are passionate about connecting buyers and sellers around the world and creating opportunities through commerce and technology. Our responsibilities include all aspects of eBay’s business in the EMEA region including eBay’s operations in major European markets -- UK, Germany, France, Italy, and Spain -- as well as driving growth in emerging markets such as Turkey.

We are currently recruiting a Senior Project Manager Loyalty (f/m/d), to join the German eBay Loyalty team in Berlin. The team is part of the German business unit & strives to deliver the best loyalty program to engage customers with our platform.

In your role as Senior Project Manager Loyalty (f/m/d) you will lead loyalty experience initiatives for the German market and interact globally with all other loyalty programs at eBay. On a day-to-day basis, you will also heavily interact with global product & business teams around the globe.

We are looking for someone with loyalty background and is up for the challenge to shape the best loyalty program for eBay.

Tasks and responsibilities

  • Lead initiatives aiming to continuously improve our eBay Plus points program
  • KPIs you will drive are incremental GMB, increased frequency and purchase days for members in the Plus program
  • Contribute to Loyalty strategy, including goal setting, business case development, as well as moving strategy into execution
  • Collaborate with all functions in eBay, and partners
  • Continuously gain relevant insights & customer feedback to improve buyer engagement and loyalty for eBay

Job requirements and qualifications

  • A track record of professional success over at least +6 years, preferably in an loyalty environment
  • Excellent communication and presentation skills - ability to distill complex business issues to actionable insights & recommendations
  • Ability to collaborate and influence cross-functionally in complex organizations, with peers and executive stakeholders.
  • Ability to manage multiple projects in a fast paced, intense & results-oriented environment.
  • Strong bias to ownership and take action.
  • Fluent in German & English required.
  • Great team working skills – listening, collaborating, and advising others, combined with a good sense of humor.

We love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work.. To learn about our Diversity & Inclusion click here: https://www.ebayinc.com/our-company/diversity-inclusion/.

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eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible.

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