Data Scientist 2

Location:

Dublin, Dublin, Ireland
Requisition Number:
R0053471

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.

eBay is a global commerce leader that allows you to shape how the world buys, sells, and gives. You’ll be part of a work culture that’s been genuinely committed to diversity and inclusion since its founding more than 20 years ago. Here, you can just be yourself, do your best work, and have an impact on people across the globe. We are looking for people with drive, ideas, and a passion for empowering small businesses succeed to help shape the future of eBay—does this sound like you? If so, we’d love to talk to you.

About the team:

The eBay Global Customer Experience (GCX) team is responsible for building experiences that customers love in Service Delivery! The role we are hiring for is Data Scientist 2, part of the Analytics team within the GCX organisation. This team is responsible for customer behaviour insights and product impact analysis, as well as Fraud, Risk, Policy, and Payments operations analysis!

The role:

Each day, thousands of eBay customers contact eBay via phone, live chat, email or other channels providing feedback on potential opportunities to improve customer experience in the product, policy, process or operations space.

eBay Customer Service team is embarking on a technological transformation – of which Service Insights from Speech and Text analytics of customer contacts – is an important capability.

We are looking for a highly motivated and talented Data Scientist 2 to work with business partners, software engineers, vendor/s to deploy speech and text analytics in the Customer Service domain.

The ideal candidate will be a self-starter who is experienced in speech & text analytics technologies and have expert knowledge of ML and NLP techniques.

The role requires strong technical skills including ability to extract data using SQL, working with BigData, expertise in selecting the right data to test, as well as training and evaluating models.

The Data Scientist 2 will also independently develop insights, size opportunities, communicate to business partners and build virtualization using Tableau, MicroStrategy or other BI tools.

You will:

  • Work with business partners, engineers and other stakeholders to launch and deploy speech & text analytics solutions
  • Translate business problems to machine learning problems and build POC models
  • Extract and analyse big data, cleaning data or selecting the right data for training and evaluating models
  • Produce Actionable Insights, Size use cases/opportunities
  • Support Reporting as needed for internal or external audience
  • Document and publish results and research

You have:

  • MS/PHD preferred, 3+ years experience
  • Strong Knowledge of 1 or more scripting and programming languages (Python, Java, Scala, etc)
  • Experience in SQL, NoSQL databases
  • Experience with a variety of machine learning frameworks including supervised/unsupervised learning as well as its application to NLP using Python, Tensorflow, PyTorch
  • Experience with Big Data technology: Hadoop framework – Hive, Spark a plus
  • Strong analytical skills with solid problem solving ability
  • Excellent written, verbal, and social communication skills with the ability to communicate with all levels in the organisation in a clear, timely and effective manner
  • Passion for problem-solving and a solid ability to work with ambiguity

Benefits:

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

#LI-SI1

#LI-Hybrid

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible. Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes Colorado, Hawaii and New Mexico.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies

View our privacy policy and accessibility info

Data Scientist 2

Dublin, Dublin, Ireland Requisition Number R0053471

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.

eBay is a global commerce leader that allows you to shape how the world buys, sells, and gives. You’ll be part of a work culture that’s been genuinely committed to diversity and inclusion since its founding more than 20 years ago. Here, you can just be yourself, do your best work, and have an impact on people across the globe. We are looking for people with drive, ideas, and a passion for empowering small businesses succeed to help shape the future of eBay—does this sound like you? If so, we’d love to talk to you.

About the team:

The eBay Global Customer Experience (GCX) team is responsible for building experiences that customers love in Service Delivery! The role we are hiring for is Data Scientist 2, part of the Analytics team within the GCX organisation. This team is responsible for customer behaviour insights and product impact analysis, as well as Fraud, Risk, Policy, and Payments operations analysis!

The role:

Each day, thousands of eBay customers contact eBay via phone, live chat, email or other channels providing feedback on potential opportunities to improve customer experience in the product, policy, process or operations space.

eBay Customer Service team is embarking on a technological transformation – of which Service Insights from Speech and Text analytics of customer contacts – is an important capability.

We are looking for a highly motivated and talented Data Scientist 2 to work with business partners, software engineers, vendor/s to deploy speech and text analytics in the Customer Service domain.

The ideal candidate will be a self-starter who is experienced in speech & text analytics technologies and have expert knowledge of ML and NLP techniques.

The role requires strong technical skills including ability to extract data using SQL, working with BigData, expertise in selecting the right data to test, as well as training and evaluating models.

The Data Scientist 2 will also independently develop insights, size opportunities, communicate to business partners and build virtualization using Tableau, MicroStrategy or other BI tools.

You will:

  • Work with business partners, engineers and other stakeholders to launch and deploy speech & text analytics solutions
  • Translate business problems to machine learning problems and build POC models
  • Extract and analyse big data, cleaning data or selecting the right data for training and evaluating models
  • Produce Actionable Insights, Size use cases/opportunities
  • Support Reporting as needed for internal or external audience
  • Document and publish results and research

You have:

  • MS/PHD preferred, 3+ years experience
  • Strong Knowledge of 1 or more scripting and programming languages (Python, Java, Scala, etc)
  • Experience in SQL, NoSQL databases
  • Experience with a variety of machine learning frameworks including supervised/unsupervised learning as well as its application to NLP using Python, Tensorflow, PyTorch
  • Experience with Big Data technology: Hadoop framework – Hive, Spark a plus
  • Strong analytical skills with solid problem solving ability
  • Excellent written, verbal, and social communication skills with the ability to communicate with all levels in the organisation in a clear, timely and effective manner
  • Passion for problem-solving and a solid ability to work with ambiguity

Benefits:

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

#LI-SI1

#LI-Hybrid

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible. Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes Colorado, Hawaii and New Mexico.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies

View our privacy policy and accessibility info