Customer Success Manager

New York, New York
San Francisco, California
Requisition Number R0039966

The eBay Customer Success team is the hub of all client communication and success for our advertisers. Customer Success Manager (CSMs) own relationships at the world’s biggest agencies & brands, providing consultation and support throughout the sales cycle, while effectively setting and managing client expectations. CSMs collaborate cross-functionally to ensure advertiser campaigns are set up to succeed, working closely with Sales and Operations to launch and optimize both direct and programmatic deals to meet & exceed client objectives and drive revenue. eBay CSMs have strong communication skills and are able to effectively build & maintain positive relationships both internally and externally.

Responsibilities

Provide strategic consultation to clients on how best to successfully leverage eBay Advertising solutions to achieve business objectives

Own day-to-day client communication and support (both pre and post sales) for advertiser campaigns, working in conjunction with assigned Sales partners

Manage media planning functions as part of the client RFP process Lead kick-off calls for new and existing clients to ensure smooth campaign set up and delivery to media KPIs

Work cross functionally with internal stakeholders (Campaign Management, Sales Operations, Marketing) to set-up, launch, and optimize both managed and programmatic campaigns to achieve client objectives

Provide regular reporting to clients, and collaborate on mid and post campaign wraps with our Data Insights team to drive additional value for our partners

Collaborate with Sales partners on client QBRs and upsell opportunities to drive incremental revenue

Qualifications

2+ years of digital advertising experience at an agency, publisher, DSP, SSP or other AdTech company (Media Planning, Account Management, Customer Success)

Experience owning day-to-day client communication

Experience working on digital campaigns (both direct and programmatic buying models)

Strong grasp of the overall advertising ecosystem

Proficiency with Salesforce, Excel and PowerPoint

Skills

A true team player with excellent communication and presentation skills

Fosters a culture of accountability and ownership in a collaborative environment

Strong organization & attention to detail

Understanding of basic media math and campaign analytics - comfortable with data and analyzing trends

Ability to thrive and adapt in a fast-paced, deadline-driven organization

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eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible.

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