Technical Project Manager BSA - CSTech

Location:

Salt Lake City, Utah, United States
Remote-California, United States
Remote-California, United States
Remote-Texas, United States
Remote-Utah, United States
Requisition Number:
R0055791

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.

About the Team:

The Customer Service Technology (CS Tech) Team is responsible for Product Management, Engineering and Technology Planning & Programs that empowers our Customer Service experience. From the site help and contact functionality to the tools our agents use for supporting our customers to the phone on the desk, we work to ensure that eBay’s service technology is leading the industry.

Position Summary:

eBay is seeking a Technical Project Manager to support our Customer Service Technology (CSTech) organization. This Role will serve as both a Business System Analyst subject matter expert and Technical Project Manager. They will work closely with other internal corporate services, Information Security, Project Management, Product Development & Engineering and Quality Engineering to ensure successful coordination and planning for these functions. This role is ideal for candidates who can also manage projects at all stages, from concept to development, testing and beyond. You must be comfortable both with beginning from scratch before much definition of the project to jumping in midstream and taking the helm to drive efficiency and productivity.

It is essential that you have a tenacious, can-do attitude where you’re willing and able to “connect the dots” and help lead the team to success.

Key Responsibilities

  • Partner with internal CStech teams and external technical (Product and Engineering) and non-technical (Business and Policy) groups to ensure all designs, requirements and implementations are assessed, sized, tested and implemented.  

  • Lead project management activities and create project management artifacts (Example: project plans) for end-to-end delivery in close collaboration with the product, Engineering, vendor and other business units. 

  • Be a key technical decision maker for the respective Portfolio that you will be engaged in  

  • Lead Roadmap planning and resource budgeting with the respective Technical Program Leads

  • Understand CS application design, architecture and infrastructure dependencies in detail

  • Keep up to date on industry trends in Customer Service Technology

  • Build relationships with business partners, internal and external; contribute to broader goals and growth beyond the scope of a single or your current projects

  • Effectively communicate status to various stakeholders including key senior leadership

  • Design, facilitate and lead various workshops with various stakeholders

  • Enjoy operational precision and detailed program management, but understands the broader strategic context of the business

  • Get along well with others from diverse backgrounds and be able to work with flexible working hours across the globe

Candidate Requirements

  • Strong background in project management throughout the product life cycle & business systems analysis (preferably with customer support organizations) .

  • Ability to quickly and independently identify technology dependencies and potential CS application impacts  

  • Ability to communicate verbally and in writing clearly and succinctly, complex design and technical issues, as well as business and product specifications

  • Experience managing projects for contact center technology and/or experience working in a contact center. Understanding/Familiarity with the technology stack for a contact center is needed

  • BS / BA in computer science, business, engineering and/or significant experience working for organizations that build/manage technology 

  • Competent with Microsoft Office, Jira, Project Management tools, Internet technologies, etc.

  • Project Management Professional (PMP), Certified Scrum Master (CSM), or Master Project Manager (MPM) certification preferred

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

#LI-NG1

#LI-Remote

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible. Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes Colorado, Hawaii and New Mexico.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies

View our privacy policy and accessibility info

Technical Project Manager BSA - CSTech

Salt Lake City, Utah, United States
Remote-California, United States
Remote-California, United States
Remote-Texas, United States
Remote-Utah, United States
Requisition Number R0055791

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.

About the Team:

The Customer Service Technology (CS Tech) Team is responsible for Product Management, Engineering and Technology Planning & Programs that empowers our Customer Service experience. From the site help and contact functionality to the tools our agents use for supporting our customers to the phone on the desk, we work to ensure that eBay’s service technology is leading the industry.

Position Summary:

eBay is seeking a Technical Project Manager to support our Customer Service Technology (CSTech) organization. This Role will serve as both a Business System Analyst subject matter expert and Technical Project Manager. They will work closely with other internal corporate services, Information Security, Project Management, Product Development & Engineering and Quality Engineering to ensure successful coordination and planning for these functions. This role is ideal for candidates who can also manage projects at all stages, from concept to development, testing and beyond. You must be comfortable both with beginning from scratch before much definition of the project to jumping in midstream and taking the helm to drive efficiency and productivity.

It is essential that you have a tenacious, can-do attitude where you’re willing and able to “connect the dots” and help lead the team to success.

Key Responsibilities

  • Partner with internal CStech teams and external technical (Product and Engineering) and non-technical (Business and Policy) groups to ensure all designs, requirements and implementations are assessed, sized, tested and implemented.  

  • Lead project management activities and create project management artifacts (Example: project plans) for end-to-end delivery in close collaboration with the product, Engineering, vendor and other business units. 

  • Be a key technical decision maker for the respective Portfolio that you will be engaged in  

  • Lead Roadmap planning and resource budgeting with the respective Technical Program Leads

  • Understand CS application design, architecture and infrastructure dependencies in detail

  • Keep up to date on industry trends in Customer Service Technology

  • Build relationships with business partners, internal and external; contribute to broader goals and growth beyond the scope of a single or your current projects

  • Effectively communicate status to various stakeholders including key senior leadership

  • Design, facilitate and lead various workshops with various stakeholders

  • Enjoy operational precision and detailed program management, but understands the broader strategic context of the business

  • Get along well with others from diverse backgrounds and be able to work with flexible working hours across the globe

Candidate Requirements

  • Strong background in project management throughout the product life cycle & business systems analysis (preferably with customer support organizations) .

  • Ability to quickly and independently identify technology dependencies and potential CS application impacts  

  • Ability to communicate verbally and in writing clearly and succinctly, complex design and technical issues, as well as business and product specifications

  • Experience managing projects for contact center technology and/or experience working in a contact center. Understanding/Familiarity with the technology stack for a contact center is needed

  • BS / BA in computer science, business, engineering and/or significant experience working for organizations that build/manage technology 

  • Competent with Microsoft Office, Jira, Project Management tools, Internet technologies, etc.

  • Project Management Professional (PMP), Certified Scrum Master (CSM), or Master Project Manager (MPM) certification preferred

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

#LI-NG1

#LI-Remote

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible. Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes Colorado, Hawaii and New Mexico.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies

View our privacy policy and accessibility info