Insight Manager, P&A Marketplace Success

Location:

San Francisco, California, United States
San Jose, California, United States
Requisition Number:
R0053252

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.

About eBay

eBay is a global ecommerce leader that connects millions of buyers and sellers around the world. We build economic opportunity by helping individuals and businesses be successful in our marketplace. We have anything and everything buyers want. The teams behind our powerful ecommerce platform are forward thinking, customer-led individuals who are always thinking big and collaborating to take the customer experience to the next level.

The eBay Motors group is a portfolio of businesses, including Vehicles and Parts & Accessories (P&A). We are the only place to buy your next vehicle, the parts that keep it running, and the accessories that make it uniquely yours.

After buying your next new or used vehicle, you can shop from 122 million trusted parts and accessories at the best prices. Our vast inventory of automotive parts includes branded OEM, private label, performance, reconditioned, and vintage parts for every vehicle make, model and year. And if you are looking for advice or inspiration, you are never more than a click away from our community of automotive enthusiasts.

About the Role

The Insight Manager is part of the P&A Marketplace Success team, whose charter is to grow the category by making eBay a trusted and top-of-mind destination for P&A buyers. In this role, you will evolve the current buyer journey and make it outstanding. This includes understanding our buyers and their end-to-end experience, which can be thought of in three phases: initial consideration, purchase, and post-purchase/loyalty. As key P&A initiatives are implemented, you will partner with business and product teams to align the user experience in these phases in order to facilitate purchase and repurchase. You will monitor and improve performance of these phases by identifying long term gaps and defining priorities to address these gaps. You will also regularly report journey performance to the Motors leadership team and partner groups. This role requires someone who takes a comprehensive view to problem solving, thinks strategically, and has a record of influencing decision making across cross-functional teams.

This role will be located in the SF/SJ Bay Area.

Responsibilities

  • Understand the needs of different P&A customer segments

  • Guide the end-to-end buyer journey to optimize for purchases and buyer retention

  • Build scorecards to report buyer journey performance

  • Collaborate with cross-functional teams to assess and address performance gaps

  • Partner with product teams and/or other Marketplace Success category managers to conceptualize, test, and iterate solutions as well as meet measurable goals

  • Identify strategic opportunities and define initiatives to address them

Qualifications

  • Passion for operating ecommerce businesses and/or two-sided marketplaces

  • Track record of success defining strategies and implementing operating plans

  • Strong cross-functional partner with experience leading through influence

  • Strong oral verbal and written communication skills, including the ability to tell a compelling story backed by data

  • Data-led approach to planning and decision making. Comfortable and hands-on with data, analytics, and modeling

  • Organized problem solver who balances attention to detail with strategic efficiency

  • Desire to engage with customers directly and passionate about helping eBay win!

Requirements

  • 7-9+ years of related experience in ecommerce or similar online business

  • BA/BS required, MBA or similar graduate degree preferred but not required

  • 3+ years at a management consultancy or investment bank (preferred but not required)

Benefits

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible. Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes Colorado, Hawaii and New Mexico.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

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View our privacy policy and accessibility info

Insight Manager, P&A Marketplace Success

San Francisco, California, United States
San Jose, California, United States
Requisition Number R0053252

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.

About eBay

eBay is a global ecommerce leader that connects millions of buyers and sellers around the world. We build economic opportunity by helping individuals and businesses be successful in our marketplace. We have anything and everything buyers want. The teams behind our powerful ecommerce platform are forward thinking, customer-led individuals who are always thinking big and collaborating to take the customer experience to the next level.

The eBay Motors group is a portfolio of businesses, including Vehicles and Parts & Accessories (P&A). We are the only place to buy your next vehicle, the parts that keep it running, and the accessories that make it uniquely yours.

After buying your next new or used vehicle, you can shop from 122 million trusted parts and accessories at the best prices. Our vast inventory of automotive parts includes branded OEM, private label, performance, reconditioned, and vintage parts for every vehicle make, model and year. And if you are looking for advice or inspiration, you are never more than a click away from our community of automotive enthusiasts.

About the Role

The Insight Manager is part of the P&A Marketplace Success team, whose charter is to grow the category by making eBay a trusted and top-of-mind destination for P&A buyers. In this role, you will evolve the current buyer journey and make it outstanding. This includes understanding our buyers and their end-to-end experience, which can be thought of in three phases: initial consideration, purchase, and post-purchase/loyalty. As key P&A initiatives are implemented, you will partner with business and product teams to align the user experience in these phases in order to facilitate purchase and repurchase. You will monitor and improve performance of these phases by identifying long term gaps and defining priorities to address these gaps. You will also regularly report journey performance to the Motors leadership team and partner groups. This role requires someone who takes a comprehensive view to problem solving, thinks strategically, and has a record of influencing decision making across cross-functional teams.

This role will be located in the SF/SJ Bay Area.

Responsibilities

  • Understand the needs of different P&A customer segments

  • Guide the end-to-end buyer journey to optimize for purchases and buyer retention

  • Build scorecards to report buyer journey performance

  • Collaborate with cross-functional teams to assess and address performance gaps

  • Partner with product teams and/or other Marketplace Success category managers to conceptualize, test, and iterate solutions as well as meet measurable goals

  • Identify strategic opportunities and define initiatives to address them

Qualifications

  • Passion for operating ecommerce businesses and/or two-sided marketplaces

  • Track record of success defining strategies and implementing operating plans

  • Strong cross-functional partner with experience leading through influence

  • Strong oral verbal and written communication skills, including the ability to tell a compelling story backed by data

  • Data-led approach to planning and decision making. Comfortable and hands-on with data, analytics, and modeling

  • Organized problem solver who balances attention to detail with strategic efficiency

  • Desire to engage with customers directly and passionate about helping eBay win!

Requirements

  • 7-9+ years of related experience in ecommerce or similar online business

  • BA/BS required, MBA or similar graduate degree preferred but not required

  • 3+ years at a management consultancy or investment bank (preferred but not required)

Benefits

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible. Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes Colorado, Hawaii and New Mexico.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies

View our privacy policy and accessibility info