Manager, Seller Performance ProgramsSan Jose, California
Draper, Utah Requisition Number R0033600
Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay – a company you can be proud to be a part of. The Global Customer Trust team is responsible for a range of programs aimed at ensuring the millions of eBay buyers are having great experiences on eBay and in dealing with the wide variation of sellers they find and transact with every day. Retail experiences that meet buyer expectations require strong service promises that meet buyer needs. But strong promises alone are not sufficient to retain buyers for subsequent purchases - the commitments made must be met. Unmet commitments are flagged as transnational defects, and may occur either due to deliberate intent on the part of a seller, poor selling practices, or because a buyer’s expectations for the transaction were not been managed appropriately.
Specific duties may include:
Manage the planning and execution of activities to improve buyer retail experiences, working closely with business partners in EU Marketplaces, APAC Marketplaces, North America Marketplaces, Customer Services and Global Product and Technology.
Execution: ability to lead cross-functional teams and execute on multiple projects simultaneously
Work closely with the analytics team to ensure we can identify and target the largest pockets of defects providing the biggest impact for our customers buying experience.
Develop strategies to improve the quality of services offered by sellers, as well as control or deter the activity of sellers who are delivering transactional defects.
3-5 years experience in strategic/consulting role and/or program/product management
Demonstrated experience of defining and executing strategy
Excellent understanding of internal technology infrastructure and customer service requirements
Customer focus and advocacy; passion for customers and ability to link to day-to-day role (and of course, an eBay user!)
Detail-oriented with strong project management and cross-functional coordination skills
Analytics: Strong analytical skills and comfort with data, with the demonstrated ability to turn data into actionable insights
Experience in tech or e-commerce space
Familiarity with creating executive presentations and data analysis is a plus
eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. Founded in 1995 in San Jose, Calif., eBay is one of the world’s largest and most vibrant marketplaces for discovering great value and unique selection.
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eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at firstname.lastname@example.org. We will make every effort to respond to your request for disability assistance as soon as possible.
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