Facility Manager, APAC regional lead

Singapore, Singapore Requisition Number R0031443 Subsidiary eBay

Job Description: Asia Pacific (APAC) Facility Operations Manager – Based at our APAC HQ in Singapore

The Executive Leadership of eBay has made a clear commitment and is allocating significant resources to transform the employee experience and workplace globally through our Global Workplace Resources Organization (WPR). Our diverse APAC region comprises a wide variety of offices all providing quality employee services and amenities. In WPR we are now seeking a Facility Operations Manager to oversee day-to-day facility operations across 16 offices, 300,000 square feet of office space and approx.2,000 employees and to lead a high performing and diverse Facility Operations Team, reporting to the Head of Facilities Operations, International.

KEY RESPONSIBILITIES:

  • Oversee the day-to-day facility operations of our 16 offices across APAC including: facility management, office services, project management of smaller scale facility projects (i.e. less than $250k in value) and management of outsourced service providers
  • Closely partner with multiple business unit leaders, security teams, and third-party suppliers to ensure the smooth operation of the offices and industry-leading employee experiences
  • Submit, review and manage the facility expense and capital budget, partnering closely with the manager of WPR Business Operations & Financial Planning; monitor expenses and prepare monthly accrual reports to ensure timely & accurate accounting of expenses
  • Partner with our Strategic Planning Team and understand business strategies and translate them to facility operational requirements
  • Provide superior facility services to emulate industry best practices, making eBay a great place to work
  • In collaboration with the Head of Facility Operations, International proactively liase with key partners both within the Workplace Resources Org (Real Estate, Strategy, Space Planning, Employee Services, Design & Construction, EH&S) and across the company (HR, Finance, IT, Procurement, Legal, Brand) to ensure that facility goals and objectives are achieved
  • Regularly inspect facilities to ensure the highest levels of service delivery
  • Proactively identify and recommend initiatives that focus on service improvements, cost reductions, quality improvements, risk mitigation, industry trends and other relevant factors that impact workplace effectiveness (BMS, lighting, HVAC, furniture, etc.)
  • Oversee the efficient delivery of facility services, considering the following as performance measures: quality, cost and timeliness
  • Communicate with internal stakeholders & leaders to ensure alignment and smooth execution of facility projects on time and within budget
  • Develop & implement standardized/best practice facility management processes to create long-term efficiencies
  • Partner with and support employee services to ensure excellence in all events (both internal & external), and to help ensure all employee services (dining, fitness, shuttle services etc.) are best in class
  • Partner with and support the eBay sustainability team providing energy data and ensuring a focus on environmental standards
  • Ensure a managed approach to receiving & resolving workplace maintenance & service complaints
  • Ensure industry-leading training & development of in-house and outsourced facility operations teams
  • Support any other facility duties as assigned by the Head of Facilities Operations, international

DESIRED SKILLS

  • Great interpersonal communication skills, an enthusiastic and dynamic team player, with a positive and “hand on” attitude to get the job done
  • Ability to partner and work through others to quickly and effectively resolve workplace issues
  • Extensive management experience in the following: staff development, outsourcing and contractor management, building maintenance
  • Extensive knowledge of financial management practices and budget planning procedures
  • Demonstrated leadership experience including managing teams and leading change management, and managing crisis situations (i.e. Disaster Recovery & Business Continuity)
  • Demonstrated success building teams and managing across multiple locations
  • Proven ability to effectively present information and respond to questions from senior management, managers, customers, suppliers and contractors
  • Demonstrated skill delivering strategic approaches, with agile execution while supporting growth
  • Demonstrated skill at delivering to performance objectives, for scope, schedule and cost
  • Ability to respond to sensitive issues and interface with senior leaders
  • Staff management experience (performance & development) is absolutely required, in special with outsourced service partners
  • Communication: demonstrated ability to communicate clearly and effectively, both in verbal and written form
  • Interpersonal: demonstrated ability to listen to others to understand their perspectives, to define and communicate objectives and programs effectively, and persuade vendors and contractors to perform to meet commitments
  • Significant personnel management experience for a wide range of various offices
  • Commitment: self-motivated and performance driven; coupled with the willingness to take necessary actions to deliver on commitments
  • A persuasive and credible communicator who earns the trust of colleagues and senior management
  • Excellent collaborator: capable of working with others to find solutions to complex problems
  • Exceptional negotiator: experienced in a variety of services & contract types
  • Effective vendor management: focused on the delivery of excellent customer service

QUALIFICATIONS

  • BA/BS degree in Facilities Management, Mechanical or Electrical Engineering, Architecture, Design or Business
  • English speaker, second language preferred
  • 7+ years of facility management experience
  • Minimum of 5+ years of direct staff management experience, preferably in a fast-paced, technology focused office environment
  • Ability to travel between locations across the APAC Region, could require approx. 30% of yearly working hours
  • Facilities certifications (CFM, FMA, RPA, LEED, PMP) preferred

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eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible.

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