Promoted Listing Advisor

Location:

Remote-Texas, United States
Remote - United States (Excludes: CO | HI | NM)
Requisition Number:
R0054902

Position Overview

The Growth Advisor teammate will be driving adoption of eBay’s Promoted Listings product with B2C sellers to proactively enable marketplace revenue. This will be achieved by developing tailored support plans for up to one quarter to ensure each business achieves its advertising growth goals on eBay.com. The growth advisor will be the single point of contact for promoted listing queries during these 12 weeks and will perform adoption reviews to ensure the success of each customer.

A drive for results is essential to the role's success, with high competency to work within a busy and ever-changing environment under your initiative.

Successful candidates will need to demonstrate the ability to sell through service by up-selling, cross-selling, various Promoted Listing products and features through a value-add-based approach.

This role will focus on supporting our extension into Brand/B2C seller categories and verticals based on scaling needs.

This is an excellent opportunity to expand your knowledge in a core area of growth for eBay. If you want to work with BU stakeholders, grow our sellers’ businesses, or if you have the appetite for challenging and disrupting for positive change, then this is the role for you.

Core Duties

  • Be the primary point of contact of support for sellers to adopt CPC and other marketing products over a 12-week rotation period
  • Help customers through email, phone, and online meetings
  • Develop a trusted advisor relationship with key customers, stakeholders and global customer service leaders
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Forecast and track account metrics
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
  • Monitor and analyze customers’ usage of our products
  • Responsible for working with the BU to onboard and integrate new clients, and developing existing client relationships
  • Liaise between the customer and internal teams


Prerequisite Knowledge & Proficiencies

  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent listening, negotiation, and presentation skills
  • Excellent verbal and written communications skills
  • Natural relationship builder with integrity, reliability and maturity
  • Ability to prioritize among competing tasks
  • Critical thinking and problem-solving skills
  • Excellent time and project management skills. You’re always looking to improve inefficient processes
  • Keen attention to detail and adherence to deadlines
  • Strong working knowledge of internal and external PC based systems and software applications (Microsoft Office Suite, Unify, Agent Desktop, Salesforce, Hive)


Experience

  • Strong experience within a customer service, client relationship management environment or university degree plus three years' experience.
  • Preferred 1 year commercial or sales experience within a fast-paced target-oriented environment


Educational Requirements

  • Bachelor’s Degree or equivalent work experience

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important. Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible. Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes Colorado, Hawaii and New Mexico.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

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View our privacy policy and accessibility info

Promoted Listing Advisor

Remote-Texas, United States
Remote - United States (Excludes: CO | HI | NM)
Requisition Number R0054902

Position Overview

The Growth Advisor teammate will be driving adoption of eBay’s Promoted Listings product with B2C sellers to proactively enable marketplace revenue. This will be achieved by developing tailored support plans for up to one quarter to ensure each business achieves its advertising growth goals on eBay.com. The growth advisor will be the single point of contact for promoted listing queries during these 12 weeks and will perform adoption reviews to ensure the success of each customer.

A drive for results is essential to the role's success, with high competency to work within a busy and ever-changing environment under your initiative.

Successful candidates will need to demonstrate the ability to sell through service by up-selling, cross-selling, various Promoted Listing products and features through a value-add-based approach.

This role will focus on supporting our extension into Brand/B2C seller categories and verticals based on scaling needs.

This is an excellent opportunity to expand your knowledge in a core area of growth for eBay. If you want to work with BU stakeholders, grow our sellers’ businesses, or if you have the appetite for challenging and disrupting for positive change, then this is the role for you.

Core Duties

  • Be the primary point of contact of support for sellers to adopt CPC and other marketing products over a 12-week rotation period
  • Help customers through email, phone, and online meetings
  • Develop a trusted advisor relationship with key customers, stakeholders and global customer service leaders
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Forecast and track account metrics
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
  • Monitor and analyze customers’ usage of our products
  • Responsible for working with the BU to onboard and integrate new clients, and developing existing client relationships
  • Liaise between the customer and internal teams


Prerequisite Knowledge & Proficiencies

  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent listening, negotiation, and presentation skills
  • Excellent verbal and written communications skills
  • Natural relationship builder with integrity, reliability and maturity
  • Ability to prioritize among competing tasks
  • Critical thinking and problem-solving skills
  • Excellent time and project management skills. You’re always looking to improve inefficient processes
  • Keen attention to detail and adherence to deadlines
  • Strong working knowledge of internal and external PC based systems and software applications (Microsoft Office Suite, Unify, Agent Desktop, Salesforce, Hive)


Experience

  • Strong experience within a customer service, client relationship management environment or university degree plus three years' experience.
  • Preferred 1 year commercial or sales experience within a fast-paced target-oriented environment


Educational Requirements

  • Bachelor’s Degree or equivalent work experience

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important. Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible. Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes Colorado, Hawaii and New Mexico.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies

View our privacy policy and accessibility info