Buyer Experience Manager

Zurich, Zurich Requisition Number R0016705 Subsidiary eBay

Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay – a company you can be proud to be a part of.

1.Owner of Global Initiatives for the mainly FRITES, and rest of EU markets

You will lead a number of initiatives within and on behalf of the EEC business with the primary aim to enhance the customer experience.This is a critical part of the Customer experience with a high level of leadership exposure.Success will require close collaboration with wider stakeholders (e.g. verticals and finance), EU counterparts, and the Product & Technology delivery teams in the US.Initiative ownership will flex with the priorities of the Customer and Business, so adaptability and the ability to handle change and ambiguity is important.

2.Manage operational performance

Understanding the operational health of the business is key to ensuring customers are getting a world class experience.Along with the wider Buyer Experience team, you will be responsible for monitoring, analysing, reporting and acting on the key operational metrics of the FRITES and EEC buyer experience.

3.Strategic planning

As the single source of truth for the French, Italian, Spanish and rest of EU customer, the Buyer Experience team is responsible for gathering information about the customer and distilling them into actionable insights. These insights will be used to educate and influence the wider business, and ultimately define the customer priorities that feed into the Product planning cycles.This is a critical method for influencing the right changes for our customers.

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R0016705

eBay Inc. is an equal opportunity employer, dedicated to workforce diversity. All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability or long term unemployment circumstances. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible.

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